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Patient Services (Medical)

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

High school diploma or equivalent, Experience in healthcare or customer service preferred, Excellent communication and organizational skills, Proficient in basic computer applications.

Key responsabilities:

Answer and manage calls promptly and professionally
Provide information about clinic services and assist patients with next steps

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Job Title: Patient Services Coordinator

Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST (with flexibility as needed)

About the Role:

We are a mental health clinic dedicated to providing exceptional care for individuals seeking addiction medicine and mental health services. As a Patient Services Coordinator, you will be the first point of contact for all callers, ensuring excellent service and efficient handling of inquiries.

Responsibilities:

Answer and manage calls promptly and professionally.
Categorize and route calls (e.g., patient inquiries, media, regulatory bodies, vendors).
Provide information about clinic services, insurance options, and intake procedures.
Collect and document patient details for follow-up, including contact information and communication preferences.
Assist patients with next steps, such as scheduling appointments or open house visits.
Escalate urgent or specialized inquiries to the appropriate contacts.