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Legal Intake Representative - (ZR_19095_JOB)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Experience in high-volume call centers, Excellent communication skills, Attention to detail, Familiarity with legal software.

Key responsabilities:

Manage incoming and outgoing calls
Complete intake questionnaires
Sign up eligible clients
Maintain detailed records

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor

Schedule: Monday to Friday, 8:30am to 5pm Florida Time with a 30-minute unpaid break (40 hours per week)

Job Description:

The ideal candidates will have experience working in a high-volume call center environment and be able to manage both incoming effectively and outgoing calls. This role involves interacting with clients to gather necessary information, complete intake questionnaires, and sign up eligible clients over the phone.

Responsibilities:

Handle a high volume of incoming and outgoing calls with professionalism and efficiency.
Complete intake questionnaires with callers, gathering relevant information to assess eligibility.
Sign up qualified clients over the phone, ensuring all required documentation is accurately completed.
Provide excellent customer service while addressing client inquiries and concerns.
Maintain detailed and accurate records of interactions in the system.
Collaborate with the team to ensure smooth and timely processing of client intakes.
Adhere to established protocols and maintain compliance with all applicable guidelines.

Qualifications:

Previous experience in a high-volume call center environment is preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to handle sensitive information.
Familiarity with My Case or able to learn legal software
Had greater customer service experience or US law firm experience, doesn't have to be both but it's a plus.