Payment Risk and Fraud Agent

White Label Casinos is looking for a Payment Risk and Fraud Agent to join our enthusiastic and motivated team!  This will be a full-time remote working position. 

Who We Are

What exactly do we do here at White Label Casinos? Well, that’s easy! We make white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it.

By utilizing our all-in-one casino solution, we create online casinos for clients that stand out from the crowd. Because our casinos have flair, pizzaz, and the IT factor that players are looking for. Did we mention we’re modest?

By choosing to work with us, our clients' casinos come fully equipped with features that will set them up for success from day one. We are multi-licensed, so clients don’t have to worry about acquiring licenses on their own time or dime. All casinos come fully loaded with more than 7,500 hit games, and our team of 140+ iGaming specialists provide a range of managed services that help make operating a casino easy. 

Headquartered in Malta with staff all around the world, we have a diverse workforce of ambitious and hard-working weird and wonderful folk.

Position Summary

The Payment, Risk and Fraud Agent is responsible for ensuring that player payment processing is completed, timely and accurately. They will furthermore act as 1st level of support for internal and external queries related to player payments.

The Payment, Risk and Fraud Agent is also expected to monitor trends and patterns related to

fraudulent activities and bonus abuse.

Key Responsibilities

Duties will include but are not limited to:

• Accurately processing withdrawals across multiple Payment Service Providers (PSPs) in a timely manner
• Analyse player withdrawal requests in accordance with multiple white label casino terms, conditions and rules (Cages)
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or bonus abuse
• Escalating issues to Payments Team Leaders and Manager where necessary
• Communicate effectively with colleagues
• Stay up to speed with team updates and change both within the department and across the wider business
• Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management
• Assist with coaching and training of other agents
• Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management
• Act as 1st level support point for all escalations from players, other departments, account managers and clients
• Provide feedbacks of team issues, challenges, mood and needs to the Payment manager
• Fulfil tasks assigned by the Payment manager

Requirements

• Must be available to work on a shift basis (7 days per week).
• Must be able to work shift starting at 02:00 CET, 04:00 CET and 08:00 CET
• Attention to detail and analytical mindset.
• Good Written and Verbal English.
  
• Good communication skills.
  
• Experience in Slack, Jira and Confluence

Preferred Qualifications

• Previous experience in Microsoft, Google and Payment withdrawals is an advantage.