Outbound Team Lead

WHO WE ARE:

Jumpfactor is an Award-winning 7-time Growth500 Fastest Growing Agency in Canada, and we are seeking a dynamic and experienced Outbound Team Lead to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

ROLE OVERVIEW:

As an Outbound Team Lead at Jumpfactor, you will play a pivotal role in driving the success of our Outbound Marketing efforts. Your primary responsibility is to efficiently manage a team of Outbound Specialists, fostering collaboration and transparent communication within your team to ensure they consistently meet and exceed established KPI targets. In this client-facing role, you will build strong relationships with clients by providing clear work summaries, proactively addressing their needs, and resolving any issues that arise promptly.

CORE VALUES:

• Strategic: We think ahead and craft the path to success.

• Passionate: Our enthusiasm drives exceptional results.

• Tenacious: We overcome challenges with unwavering determination.

• Keep Learning: Continuous growth powers our innovation.

• Embrace Team: Together, we achieve more.

• Integrity: Honesty and ethics guide our actions.

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.

• 100% Remote work.

• You will work with a very skilled international team.

• Endless growth opportunities and career advancement.

• Performance-based bonuses that recognize your impact.

• Access to paid training, courses, events, and conferences.

• Enjoy paid social events that foster team camaraderie.

• Engage in weekly learning programs to stay ahead.

• Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

• 2+ years of hands-on account management or customer service experience

• History of achieving clear KPIs and revenue targets for at least 1 year.

• In-depth knowledge of LinkedIn’s features, algorithms, and best practices.

• 1+ year of project / task management experience.

• High level of tech savviness and software proficiency.

• Exceptional written and oral communication skills.

• Strong organizational skills with meticulous attention to detail.

• Experience or strong interest in Lead generation & Outbound marketing.

• Very comfortable with Data export, manipulation and migration

• Ability to break down complex processes into understandable steps.

• Understanding of lead management (MQL, SQL, etc)
  

ROLE AND RESPONSIBILITIES: 

• Efficiently manage a team of Outbound Specialists

• Ensure the team hits the KPI targets

• Build rapport with clients and ensure client issues are addressed

• Collaborate and work closely with your team of outbound specialists to be able to flag issues, and provide work summaries to your clients transparently

• Set up custom new domains for the campaign and configure email and LinkedIn outreach licenses

• Training the new Outbound Specialists to get live on the floor

• Continuous Improvement: Regularly update and refine the outbound processes / best practices based on evolving business needs and feedback from the team.

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type: 

Full-time (9 am to 5:30 pm EST), Permanent, 100% Remote