Delivery Manager

Job Description

LLInformatics is an IT consulting company with dozens of satisfied clients across Europe and North America. We serve businesses that expect their challenging projects to be delivered according to plan, with impeccable quality, and under strict compliance requirements. Our remote-first team of 100+ experts specializes in building high-quality digital products. We set a new standard in our industry through data-driven decisions, measurable outcomes, a strategic mindset, and a solid work culture. 

About the role 

​​The Delivery Manager will play a critical role in ensuring the successful delivery of projects and services to clients. This position will require strong leadership, communication, and project management skills. The Delivery Manager will be responsible for managing client projects and/or accounts, serving as a bridge between the internal LLI team and the client, and overseeing the execution of projects within budget and timeline constraints.

In this independent role, the Delivery Manager will manage LLI teams engaged in the company’s initiatives, fostering unity and enhancing the organizational culture. 

Your tasks and responsibilities:

Client Account Management:

• Serve as the main point of contact for assigned projects/accounts, ensuring client needs are met and expectations managed.

• Build strong client relationships, identify growth opportunities, and assist with strategic planning.

• Collaborate with recruitment to address staffing needs.

Communication Bridge:

• Act as the link between internal teams, clients, and vendors for clear communication.

• Facilitate regular meetings (e.g., daily/weekly standups) to provide updates on progress, challenges, and milestones.

• Resolve client concerns and handle escalations promptly.

People Management:

• Lead and mentor project teams, promoting a collaborative and productive work environment.

• Foster LLI’s company culture and uphold core values.

• Conduct one-on-one meetings, and 360-degree feedback sessions, and resolve team conflicts to boost performance.

Project Management:

• Plan, execute, and deliver projects on time, within budget, and to quality standards.

• Manage project budgets, track costs, and develop resource allocation plans to optimize team tasks.

• Perform tasks within the project team according to the area of responsibility

• Cooperate with clients on a daily basis to successfully execute tasks and meet objectives

Performance Tracking and Reporting:

• Monitor and analyze KPIs on delivery, client satisfaction, and team performance.

• Prepare reports and risk assessments, using metrics to identify and implement improvements.

We need you to have: 

• Minimum 4 years of experience in a similar position 

• Proven team management skills, with the ability to lead, mentor, and motivate diverse teams.

• Strong client orientation, with a focus on understanding and addressing client needs effectively.

• Strong technical background and understanding of software development process and best practices

• Solid understanding and practical experience with Agile and Lean methodologies.

• Excellent communication skills, with a demonstrated ability to collaborate effectively across teams and stakeholders.

• Exceptional organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a dynamic, fast-paced environment.

• Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented mindset.

• Proven ability to manage project budgets, timelines, and resources to ensure successful delivery.

• Analytical mindset, with experience in tracking KPIs, generating actionable insights, and driving continuous improvement.

• Experience in fostering company culture and ensuring team alignment with organizational values.

• Strategic thinking skills to identify growth opportunities and support long-term client and business objectives.

• Proficiency in English at a minimum of C1 level.

What We Offer:

• Comprehensive Onboarding: From day one, we’ll ensure you feel supported and set up for success.

• Competitive Salary and Performance Bonus: Your hard work and contributions will be recognized and rewarded.

• Professional Development: Opportunities for growth through impactful projects, workshops and learning environment

• Flexible Work Schedule: Adapt your workday to fit your life and maximize productivity.

• Modern Work Techniques: Leverage innovative methodologies from the IT world to enhance project delivery.

• Supportive Company Culture: We’ve created a workplace where collaboration, creativity, and fun thrive.

• Transparent Communication: Benefit from regular 360° feedback, mentorship, and open dialogue.

• Team-Building Activities: Enjoy shared lunches, board game evenings, and exciting integration events.

• High-quality Equipment: Work comfortably with a MacBook, 34-inch widescreen monitor, and standing desks in the office.