Customer Experience Associate - PLCSS007

Job Title: Customer Experience Associate

Location: Remote (Ability to work within specified time zones as needed)

Work Schedule: Flexible based on company needs, typically Monday to Friday.

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Job Overview

We are seeking a friendly and knowledgeable Customer Support Associate to assist our customers with product inquiries and issues. You will be the first point of contact, providing solutions and enhancing customer satisfaction.

Key Responsibilities

• Answer customer questions via phone, email, and chat.
• Troubleshoot and resolve product or service problems.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to appropriate teams when necessary.
• Provide feedback on recurring customer issues to improve processes.
• Participate in training sessions to stay updated on product knowledge.

Qualifications

• High school diploma or equivalent; bachelor's degree a plus.
• Previous experience in customer support or service roles.
• Familiarity with customer support software and CRM systems.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Empathy and patience in customer interactions.
• Ability to work flexible hours, including evenings and weekends.

Nice to Haves

• Experience in technical support.
• Knowledge of the company's industry or products.
• Bilingual proficiency.

About You

You are passionate about helping others and enjoy solving problems. Your friendly demeanor and effective communication skills make customers feel valued. You are adaptable, quick to learn, and dedicated to providing top-notch support.