At Nestlé, we are dedicated to improving lives and promoting a healthier future. As the world's leading Food and Beverage Company, we provide you with the chance to make a difference both locally and globally.
Position Summary
Our team is growing, and we are looking for a Customer Solution Analyst to join our Nestlé Baltics Operations team. In this role, you will ensure customer satisfaction by smooth end-to-end order fulfillment and claims management. You will address root-cause problems and ensure corrective actions to enhance customers’ experience.
Key Responsibilities
Demand Capture: Resolve demand capture failure exceptions promptly to ensure smooth order flow.
Order Filter: Address order filtering exceptions to meet customer requirements and align with internal teams.
Order Fulfilment: Resolve order fulfilment exceptions to meet service fulfillment measures.
Billing: Collaborate with internal teams and customers to resolve billing exceptions promptly.
Returns and Refusals: Coordinate the returns and refusals process with customers and internal teams.
Claims and Deductions: Resolve exception cases to ensure correct and prompt adjustment of customer accounts.
Customer Interaction: Professionally handle customer queries and feedback to promote satisfaction.
Process Optimization: Drive continuous improvement within the team to enhance exception management processes.
What Will Make You Successful?
Experience working with clients and internal teams.
Proactivity and initiative
Structured thinking for decision-making and problem-solving.
Excellent planning and task prioritization skills.
Ability to work in a fast-paced environment.
Ability to focus on details efficiently and accurately.
Courage and excellent communication skills
Proficiency in one of the Baltic languages and fluent English communication.
Minimum 2 years of experience in Supply Chain roles, with FMCG industry experience being an advantage.
What We Offer
Flexible work arrangements, including core hours and the option to work from home (still the most efficient CSA work is together with the team in the office).
An annual bonus system based on performance and yearly salary reviews.
Attractive benefits such as health and life insurance, additional holidays, and volunteering days.
Opportunities for learning and professional development with a global network of professionals.
A respectful and diverse work environment.
The chance to engage in sustainability projects and join a community dedicated to sustainable solutions.
A pet-friendly office environment.
We will provide you with on-the-job training to become a subject matter expert in the skills needed to understand and execute the entire internal supply chain process. In a brief time, you will acquire and hone a skillset that will prepare you for a career at Nestlé Baltics. We are a global organization known widely as a ‘Best Place to Work.’ Our culture continuously challenges us to stand taller and ask, “what’s next?” Are you up to the challenge? Join Nestlé!
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