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Career Opportunities: Cloud Administrator (8635)

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
Bulgaria

Offer summary

Qualifications:

Strong expertise in Microsoft Azure technologies, Proficiency in SQL and NoSQL databases, Degree-level qualification in an IT-related field, Several years of experience in 3rd Level Support.

Key responsabilities:

  • Manage and resolve escalated support tickets
  • Conduct root cause analysis and implement solutions

Modis logo
Modis Information Technology & Services Large http://www.modis.com
10001 Employees
About Modis
AKKA & Modis, soon to become Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. AKKA & Modis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. AKKA & Modis is part of the Adecco Group. https://www.akka-technologies.com/ https://www.modis.com/ www.akkodis.com
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Job description

 

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights

The Cloud Administrator - 3rd Level Support Engineer is responsible for managing, maintaining, and resolving escalated issues within cloud-based infrastructure and applications. 

This role requires a strong technical understanding of cloud platforms and tools, exceptional troubleshooting skills, and the ability to manage complex incidents. 

Collaborating closely with development and operations teams, the Cloud Administrator ensures the stability, reliability, and performance of systems, enabling efficient support for users and stakeholders. 

Fluency in both German (business proficiency) and English is essential for effective communication with global and regional stakeholders


Main responsibilities:

  • Analyze and resolve tickets/incidents escalated from 2nd Level Support.
  • Perform root cause analysis and implement solutions or workarounds.
  • Conduct in-depth analysis of 2nd Level tickets using monitoring tools such as Grafana, Azure DevOps Insights, or MongoDB queries.
  • Manage ticket workflows using Azure DevOps and backend systems (EMP/CPO).
  • Analyze issues and problems using internal tools like EMP, Roaming UI, and CPO, preparing detailed content for resolution by the development team.
  • Dispatch unresolved tickets to specialized teams and provide necessary input for fixes.
  • Handle inquiries from roaming partners and CPO partners, conduct analysis, and directly engage with the respective partners.
  • Perform data validation and plausibility checks for charging station data from external providers.
  • Optimize and document best practices for 3rd Level Support processes.
  • Transfer knowledge to 2nd Level Support and development teams to minimize recurring incidents.


Main requirements:

  • Strong expertise in Microsoft Azure technologies - Azure DevOps, Azure API Management, Azure Service Bus, Azure App Services
  • Proficiency in SQL and NoSQL databases (e.g., MongoDB).
  • Several years of experience in 3rd Level Support and test management.
  • Familiarity with Grafana is an advantage.
  • Excellent documentation and knowledge-sharing abilities.
  • Expertise in ITSM/ITIL frameworks and incident lifecycle management
  • Proficiency in German and English
  • Degree-level qualification in an IT-related field or equivalent experience.

 

You will get:

 

  • Competitive remuneration package
  • Fully remote position
  • Referral bonus program
  • 25 days of annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Diverse career growth opportunities
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives

 
United by our passion for talent and technology, we look at the world differently.

The future won’t wait, it’s  time to start engineering a smarter future. Are you ready?

 

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SQL (Programming Language)Microsoft AzureAzure DevOpsNoSQLMongoDBAzure API AppsAzure Service BusGrafanaAzure API Management

Other Skills

  • Troubleshooting (Problem Solving)
Are you interested?

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