Small Business Auto Sales Manager - West

Small Business Auto Sales Manager - West

The Small Business Auto Sales Manager (Sr. Specialist, Dealer Sales Annual - IC6) will work with the Santander Sales team and their dealers to grow Small Business originations with the West region of the country.

• Accountable for creating and executing the organization's overall Sales strategy for the Small Business Consumer Auto Finance business line.

• Builds and maintains relationships with the organizations Automotive Dealer Partners in order to advise on the company's products, programs, underwriting guidelines and processes and to increase overall application submission rates and profitability.

• Serves as the lead point of contact for all customer relationship matters.

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives.

• Develops new business with existing clients and/or identify areas of improvement to meet goals.

• Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.

• Provides best in class customer service through daily interaction with all internal and external associates and dealers.

• Answers client queries and identify new business opportunities among existing customers.

• Liaises with cross-functional internal teams to improve the entire customer experience.

• Establishes and cultivates relationships with all dealership personnel in order to support growth targets.

• Provides training on all programs and initiatives.

• Provides follow up on outstanding approvals given and their current status.

• Supports Originations, Dealer Services, Enterprise Fraud, Titles, and various other internal departments as needed.

• Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.

• Assists their Dealer Lending partners with portfolio and relationship management support.

• Educates the dealerships about new policies and guidelines.

Qualifications:

• Education: Bachelor's Degree or equivalent work experience in Business, Finance, Marketing or equivalent degree.

• Work Experience: 3+ years in a Sales, Client Relations, Account Management, and/or Relationship Management role in Auto Financing.

• Ability to travel by air or car to support Sales team in the field with their dealerships up to 6 nights of overnight per month in Western territory states.

• Ability to work standard business hours in the Mountain and/or Pacific time zone.

• Demonstrable ability to communicate, present and influence key stakeholders as appropriate.

• Direct experience demonstrating best in class customer service and relationship building skills.

• Excellent written and verbal communication and negotiation skills.

• Strong presentation and public speaking skills.

• Strong problem solving skills.

• Ability to manage time effectively and prioritize multiple tasks.

• Ability to maintain confidentiality.

• Ability to resolve disputes to a level that satisfies all parties

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.