Senior Cloud Delivery Engineer

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

Position Responsibilities

• Perform hotfix deployments, application maintenance and installations/upgrades for Deltek’s Cloud
• Professional Service Products
• Create, evaluate and maintain tools & automation that are used for processing software release.
• Collaborate with Engineering and Product Release team in implementing software upgrades to our clients.
• Perform process improvements related to Deltek product release process.
• Create and evaluate release delivery design to ensure quality and successful release with minimal client downtime.
• Deliver server maintenance for Deltek’s Cloud Professional Service Products, configuration changes and security configurations.
• Troubleshoot upgrade and release related issues.
• Provision of L3/L4 support to troubleshoot complex problems, provide software fault diagnosis and resolve operational issues.
• Ownership of vulnerability management and security audit requests.
• Coordinate with a globally distributed team to continually drive our application delivery projects to success.
• Show accountability in creating process improvement initiatives.
• Take responsibility for management of internal team projects to completion.
• Perform responsibilities of a Cloud Implementation Engineer to assist with application installation as needed.
  
  
  

Qualifications

Must-have skills/experience:

• 3 years’ experience in using various programming or scripting languages such as PowerShell and Python or similar well-known languages.
• 5 years’ experience in using MSSQL, Oracle, or similar database systems.
• Experience in creating both simple and complex database queries and creating SQL scripts.
• 3 years’ experience in supporting any of the following fields:
• Enterprise customer-facing application, computing platforms, and systems; or Operation, Automation, DevOps, Delivery Engineer, Service Reliability Engineer, or similar field.
• L3 and L4 application troubleshooting experience with the ability to identify and document the root cause of application issues.
• Experience with public cloud providers such as AWS or OCI, and experience with cloud container services such as ECS, EKS, or AKS is a major plus.
• Willing to work on permanent mid or night shift and amenable to changes on schedule depending on business needs.
  
  
  

Nice-to-have skills/ experience:

• Familiarity with Jenkins for CI/CD pipeline management, Ansible Tower for configuration management, and Terraform for infrastructure as code is a significant bonus for this role.
• Experience with enterprise monitoring, management tools, ticketing tools, and log management systems.
• Diverse range of technical and operational interests and capabilities, including Linux, Microsoft Server, Internet Information Services (IIS), MySQL, Oracle DBMS, SQL Server, virtualization, monitoring, and automation technologies.
  
  
  

Other Qualifications:

• Ability to work in a high-pressure, highly flexible environment against both short and long-term requirements.
• Passionate about technology and solving IT operations-focused problems.
• Ability to capture processes and create documentation.
• Must be detail-oriented, task-driven, and have excellent communication skills.
  
  
  

Travel Requirements

No

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