Quality Manager, Digital Health

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The Role
A Nordic Consultant is more than just an Epic expert. Our analysts take ownership for their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and each organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience in Quality and Regulatory Programs at the federal, state, and local levels is a critical skill for this position; it is not required but there must be a desire to learn for it guides all we do. Knowledge and/or experience implementing Epic is required, and if you have clinical experience, or worked on an optimization project, that’s a plus. 

The Consultant on our Quality team is an experienced healthcare IT expert who supports the design, build, and delivery of EHR solutions for Nordic clients by serving as a key liaison between client operational stakeholders and technical staff and possesses the following attributes:

Expert Translator – understands and explains technical concepts and products to clinical and quality users as well as clinical & quality workflows and knowledge to technical staff

Customer Influencer – exhibits great customer-facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence
Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users and instills confidence in the client’s leadership

Strategic Thinker – demonstrates curiosity and creativity while possessing big-picture visions and the ability to break it down to smaller steps with decisive execution

Startup Enterpriser – works at a fast pace with flexibility to shifting priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues

This position works under the direction of the Manager, Digital Health – Quality to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes.

Key Responsibilities

• A Consultant provides consulting services to clients on EHR-related projects in an analyst, project management, project leadership, or advisory capacity.
• Provide quality and regulatory advisory services to ensure the client is successful in meeting requirement programs, incentive programs, and pay or requirements
• Ensure alignment of quality and regulatory programs during workflow and technical discussions.
• Perform Epic-related consulting and administrative computer services for Nordic clients.
• Analyze clinical or operational workflows supported by the assigned products and their relationship to the technical environment based on regulatory requirements.
• Collaborate with team and client stakeholders to project manage internal client initiatives.
• Obtain an understanding of requirement specifications for client deliverables and seek out clarification as needed.
• Design, build, configure, and implement assigned application technical workflows to support clinical and operational workflows.
• Apply technical expertise to individual client system build to identify, troubleshoot, and resolve problems.
• Support clinical, revenue, or operational implementations for assigned applications which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• Mentor client project teams as necessary in project and system build strategy.
• Track and document risks and issues.
• Analyze and document workflows.
• Work closely with project leadership; providing documentation, insights, and risks identified during discovery and development.
• Work directly with Epic end users to monitor workflows, and provide documentation, and optimization suggestions.
• Support client-facing meetings regarding ongoing work-product coordination and project status as needed to assist the Quality Team.
• Collaborate with internal leadership and EHR architects on solution design and delivery.
• Enhance process and internal support documents, assist in the improvement of workflows and processes, and manage multiple projects simultaneously.
• Participate in continuous learning opportunities to grow expertise.
• Uphold and strengthen Nordic’s corporate culture.

Skills and Experience

• Current Epic Certification in Inpatient Application, such as Clinical Documentation, Bugsy, or Orders.
• Epic Certification in Cogito is preferred, not required.
• Epic Regulatory Reporting and BestPractice Advisories Badge preferred, not required.
• At least 6 years of Epic build experience with clinical applications.
• Epic build experience to support quality and regulatory programs (i.e. UDS, MIPS/MACRA, Promoting Interoperability, eCQMs) preferred but not required
• Quality and regulatory compliance understanding and experience to include programs such as accreditation bodies (TJC, DMV), Center for Medicare and Medicaid Services (CMS) programs, Centers for Disease Control (CDC), Health and Human Services, etc. preferred but not required.
• Clinical experience preferred, not required.
• Exceptional customer management and service skills.
• Excellent communication skills, written and verbal.
• Demonstrated ability to seek out, analyze, and solve novel problems.
• Ability to organize with exceptional attention to detail.
• Able to work independently and within a team environment.
• Must demonstrate and embody Nordic Maxims.

Additional Details

• 100% remote position