Digital Operations Manager

Are you passionate about streamlining operations to drive extraordinary growth?

This is your chance to become the Operations Manager for a European pet-care brand revolutionizing the market for cat lovers. With established success in France and expansion plans for Germany, the UK, and beyond, you’ll play a pivotal role in building operational systems that scale across multiple countries.

If you’re a proactive problem-solver who thrives in high-growth environments, this is your opportunity to make a tangible impact while developing your career in one of Europe’s most exciting eCommerce sectors.

YOUR MISSION

To lead operational excellence across departments, laying the groundwork for international success. Collaborating with the COO, you’ll ensure smooth execution of projects, enhance efficiency, and deliver key business outcomes through innovative systems and streamlined processes.

This is a remote & full-time contractor position, with opportunities to go onto a full-employee contract.

What’s In It For You

• A fully remote position with a flexible work schedule, perfect for those who value autonomy
• Performance-based bonuses to reward your impact on the company’s success
• Monthly wellness allowance to use towards your general well-being and allow you to take care of yourself - whether it’s a massage or a well-deserved trip to the pool
• Opportunities to step into higher-level roles with increasing responsibilities. Within 2–3 years, grow into managing operational teams across countries and overseeing millions in revenue.
  
  

How You Will Spend Your Time

• Deliver high-priority tasks, ensuring that quarterly OKRs are met with strong alignment across departments, resulting in the achievement of key business goals
• Implement and optimize scalable project management systems, ensuring smooth execution of projects and enhanced cross-functional collaboration, leading to improved efficiency and accountability
• Ensure all projects are completed on time, within scope, and in line with the COO’s vision, driving continuous process improvements that enhance operational sustainability
• Establish a robust system of checks to monitor daily, weekly, and monthly progress on key processes and KPIs, ensuring all systems remain aligned with brand objectives and deliver measurable result
• Take full ownership of operational KPIs, achieving and surpassing targets related to order accuracy, customer retention, inventory management, support efficiency, quality control, and cost control
• Identify and implement process optimizations that result in increased operational efficiency, productivity, and adaptability, driving the brand’s growth and performance
• Develop and manage a responsibility matrix for internal and external collaborators, ensuring high performance and consistent adherence to brand standards through effective accountability systems
• Act as a cultural ambassador, instilling and maintaining the brand’s values across teams, resulting in improved team cohesion, engagement, and alignment with the brand’s mission
  
  

Who You Are

• Experience: Background in dynamic, fast-paced environments, working with D2C brands
• Skills: Proficient in agile methodologies and tools like Notion, Google Suite, and project management platforms. Familiarity with the Shopify ecosystem is a plus
• Mindset: Proactive and ambitious, with a focus on continuous improvement and operational excellence
• Communication: Strong written and verbal English skills, with a proven ability to manage multi-regional teams and complex projects
• Flexibility: Comfortable working remotely with occasional travel for 1–4 on-site meetings annually
• Bonus: Fluency in French, German, or other European languages
  
  

What Success Looks Like

• 30 Days: You’ve mastered the tools, workflows, and identified key areas for operational improvement.
• 60 Days: You’ve built strong connections with teammates, systems, and projects, and are executing tasks with 75% independence.
• 90 Days: You’re fully integrated, managing your first project independently with complete ownership and delivering measurable results.
  
  

READY TO SHAPE THE FUTURE OF ECOMMERCE OPERATIONS?

If you’re excited about building scalable systems, improving operational processes, and contributing to a brand’s long-term success, apply now and join us in creating something extraordinary!