Director Human Resources Operations

Hi, we’re Influx, the global leader in pay-as-you-go support teams. We help companies scale their customer service with flexible, on-demand support solutions. With clients from all over the world, our team is spread across 16 countries—including Australia, the US, Canada, the UK, and Europe—and we have over 1,000 staff worldwide. Our service model is month-to-month, making it perfect for startups, scaleups, and enterprise clients. Companies like Linktree, Meshki, Blenders Eyewear, and Saturn partner with us to build fast, scalable support teams that drive customer satisfaction.

About the Role:

We’re looking for an experienced HR Operations Director to join our leadership team and take ownership of the HR function. This role is responsible for designing, implementing, and managing operational processes that deliver HR programs and projects. You will ensure that Influx maintains high-quality, end-to-end HR operations, supporting our global workforce of employees and contractors.

This is a remote position, offering you the flexibility to work from home while managing a team and helping shape the future of customer service for clients around the globe. You will report directly to the Head of HR (Global) and play a key role in Influx’s continued growth.

What You’ll Do:

• Expand the HR department: Help scale the HR function to support Influx’s continued growth.
• Organizational Structure: Maintain a well-structured organization by ensuring the integrity of the organizational structure.
• Performance Management: Ensure timely, optimal, and fair execution of performance reviews in line with Influx guidelines.
• Compensation Management: Oversee compensation initiatives to ensure they are fair, accurate, and competitive.
• Operational Excellence: Own operational excellence across the HR function to drive efficiency and quality.
• Collaboration with Executives: Work closely with senior leadership to ensure alignment across the organization.
• Trend Identification & Forecasting: Identify HR trends and make necessary plans to support the business's strategic goals.

What We Offer:

• 100% Remote Work: Influx has been operating remotely for more than 14 years, providing a high-performance work environment that values work-life balance.
• Global Impact: Lead and influence global HR initiatives while working with a talented, diverse team across multiple regions.
• Collaborative Culture: Work alongside a skilled team to deliver exceptional service to international clients.
• Growth Potential: Join a fast-growing startup with ambitious goals and the opportunity to make a real difference.

What We’re Looking For:

• 10+ years of HR experience: Proven experience in managing teams and making strategic decisions in HR, including people and organizational structure.
• Comprehensive HR expertise: Experience in all key areas of HR (performance management, compensation, compliance, engagement, HRMS, etc.).
• Strong planning and execution skills: Ability to design and implement HR initiatives effectively and on time.
• Excellent communication skills: Strong written and verbal communication skills, especially in English.
• Cultural Sensitivity: Open-minded with a global outlook, able to work with diverse teams and cultures.
• Systematic & Hands-On: A methodical thinker with the ability to get things done and solve problems in a practical way.

What we value:

• Treat others as you would like to be treated
• Do what you say you’re going to do
• Show, don’t tell
• Prioritize the listener
• Focus on the facts

Sounds like you? If you’re ready to help us shape the future of customer service while leading HR initiatives in a fast-paced, global startup, hit apply. We want to meet you!