IT Manager

What Are We Looking For

MultiplyMii is in search of a proactive and detail-oriented IT Manager to provide comprehensive technical support across our organization. This role will focus on troubleshooting, installing, and maintaining hardware and software for staff, teachers, and students. You will manage IT systems, support product deployment, manage the rostering, and assist with the administration of Office 365, while also ensuring the efficient operation of classroom equipment and IT tools.

This role is a 100% work from home.

In This Role, You Will

System and Endpoint Management:

• Manage and monitor all client-related equipment and systems to ensure proper functionality.
• Use the Helpdesk management system to track, manage, and resolve support tickets and daily IT tasks.
• Provide front-line support for IT-related issues via helpdesk tickets and calls, assisting teachers, staff, and students with troubleshooting.
  
  

Hardware, Software, And Network Support

• Install, configure, and troubleshoot PC/MAC hardware, software, printers, and other IT equipment.
• Perform remote diagnostics, basic network administration, and application troubleshooting.
• Demonstrate an intermediate understanding of network infrastructure and audiovisual systems to support day-to-day operations.
  
  

Classroom And Office IT Support

• Oversee classroom equipment, including Zoom rooms, iPads, and AV tools, ensuring they are operational..
• Assist with product deployment, tenant administration, and daily support for Office 365 tools (Exchange Online, OneDrive, SharePoint, Teams, Azure).
  
  

Resource And Vendor Management

• Collaborate with the Director of IT to create, manage, and allocate the IT budget effectively.
• Work with vendors to resolve technical issues and acquire necessary hardware/software.
  
  

Asset And Inventory Management

• Maintain and update inventory records for all IT equipment and software.
• Oversee the lifecycle of IT assets, including provisioning, maintenance, and decommissioning.
  
  

Disaster Recovery Planning

• Develop and maintain a comprehensive disaster recovery plan to ensure organizational resilience.
  
  

About You

Core qualifications:

• 5 years of experience with MDM for Apple, Chromebook, and Microsoft devices.
• Strong knowledge of MAC hardware and software, including troubleshooting and installation.
• Familiarity with the administration of Office 365 apps (Exchange Online, OneDrive, SharePoint, Teams, Azure).
• Excellent troubleshooting skills to resolve technical issues quickly.
• Strong customer service skills with a friendly, approachable demeanor when assisting users.
• Clear and effective communication skills, especially when explaining technical issues to non-technical users.
• Detail-oriented in managing support tickets, IT equipment, and inventories.
• Experience in an IT support or helpdesk role.
  
  

Why MultiplyMii

Come join a growing company where you'll be trusted to work independently and have influence on the evolution of the service & trajectory of the business.

This isn't an opportunity for candidates seeking a corporate, predictable set-up. This is a fast-paced team where you'll be expected to grow quickly and operate effectively in challenging environments.

• 100% remote
• Fringe benefits and 13th month
  
  

Shift and Schedule: Monday to Friday 9am - 5pm EST