Amazon Logistics & Client Onboarding Specialist

What Are We Looking For

MultiplyMii is seeking a highly motivated and results-oriented Amazon Logistics & Client Onboarding Specialist who will be working with our client based in the US. Our client is a leading eCommerce warehouse and logistics network serving enterprise-level brands and top omnichannel-marketplace sellers.

The ideal candidate will have a strong background in Amazon Seller Central, particularly in the Shipments module (2-4 years experience required), and expertise in creating and managing shipping plans through 3PL warehouses. This role also requires exceptional negotiation, customer service, and supplier/vendor management skills to ensure seamless operations and customer satisfaction.

Beyond your technical expertise, we're looking for an individual who possesses a positive attitude, a proactive approach, and a creative mindset. You should be comfortable making informed decisions, possess a keen eye for detail, and excel at generating innovative solutions.

This role is full-time and 100% work-from-home.

In This Role, You Will

• Inbound Lead Management
• Field inbound leads via email, phone, or chat, ensuring timely and professional responses.
• Engage potential clients to understand their business needs and present tailored solutions.
• Negotiate pricing based on the services required and secure client commitment.
• Onboarding and Account Setup
• Facilitate the client onboarding process, including account setup and assigning them to the appropriate warehouse.
• Guide clients through initial service agreements and processes, ensuring clear communication of expectations.
• Coordinate with internal teams to ensure all onboarding steps are completed efficiently.
• Account Management & Escalation
• Act as the primary point of contact for assigned clients, addressing their ongoing needs and concerns.
• Handle escalations promptly, ensuring client issues are resolved satisfactorily.
• Provide regular updates to clients regarding service performance and improvements.
• Operational Support
• Leverage Amazon Seller Central expertise to assist clients with creating and managing shipping plans.
• Coordinate with 3PL warehouses to ensure smooth shipping processes and resolve any operational issues.
• Work closely with suppliers, vendors, and warehouse contacts to maintain service excellence.
• Other Duties:
• Monitor client satisfaction and proactively address potential issues
• Assist in refining processes and systems to improve lead conversion, onboarding, and account management workflows.
• Support additional administrative or operational tasks as required.
  

About You

Core qualifications:

• 2-4 years of experience with Amazon Seller Central, specifically the Shipments module.
• Proven experience creating and managing shipping plans through 3PL warehouses.
• Strong written and verbal English communication skills.
• Exceptional organizational skills and attention to detail.
• Proficiency in using collaboration tools like Google Workspace, Slack, and Asana (or similar tools).
• Ability to work independently, prioritize tasks, and meet deadlines in a remote environment.
  
  

Advantageous

• Prior experience in customer service roles with a focus on client satisfaction
• Experience working with suppliers and vendors, managing logistics and operations
• Familiarity with CRM systems for lead tracking and client management
• Background in eCommerce, logistics, or fulfillment industries
  
  

Why MultiplyMii

MultiplyMii, a premium Recruitment & HR services company is growing FAST and we are currently hiring an exceptional Amazon Logistics & Client Onboarding Specialist who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.

Shift and Schedule: US EST Hours