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Customer Service Representative

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

2+ years of customer service experience, Experience in E-Commerce and Shopify, Excellent verbal and written communication skills, Basic computer and Excel/Gsheet skills.

Key responsabilities:

Manage inbound customer contacts via email and chat
Create reports, FAQs, and refund trackers

MultiplyMii http://www.multiplymii.com

201 - 500 Employees

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Job description

What Are We Looking For

We are in search of a Customer Service Representative who will be working with our client based in the US. This role is pivotal within online retail spaces like Amazon, Shopify, and TikTok, where building and maintaining customer relationships is crucial for business and sustained growth.

You are the bridge between the customer and the company. You will monitor customer health indicators, usage data, and feedback to improve the customer experience.

Beyond your experience, we are also looking for someone who is professional and possesses impeccable English language communication skills in both written and verbal.

This role is 100% work from home.

In This Role, You Will

Managing inbound customer contacts via email, chat on eCommerce and social media platforms
Effectively handle customer inquiries, complaints, and feedback across multiple channels to ensure customer satisfaction
Ensure prompt responses to tickets for efficient customer service resolution
Attending meetings and presentations to share ideas, identifying gaps and industry trends
Managing and responding to customer reviews within SLA
Creating email templates & FAQs to decrease response time and scale impact
Building basic reports, writing up call-outs (hits, misses, learnings related to CS)
Creating and maintaining a refund tracker and reporting sheet
Providing clear, concise, accurate, and timely communication to the right audiences (e.g. identify an issue with supply chain based on multiple customer contacts about damaged products and surface the issues to the appropriate Stakeholder in a timely manner)

About You

2+ years of experience in customer service
Experience in providing customer support through email and chat
Experience working in the E-Commerce industry
Experience with Shopify or other similar platforms
Excellent verbal and written communication skills and professional demeanor
Basic computer skills and experience with filing documents, or updating customer profiles/accounts
Display a high level of interpersonal skills
Basic excel/Gsheet skills
Must be familiar with Slack
Good understanding of email/chat/TikTok etiquette
Good customer service and problem-solving skills
Experience working in Tiktok shop is highly advantageous

Why MultiplyMii

MultiplyMii, a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional Customer Service Representative who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.