Non-Voice Customer Support Bilingual - Chinese

Job Overview

Strikingly, a cutting-edge and mobile-friendly website builder, is on a mission to empower individuals to express their unique creativity. We are currently seeking a bilingual Chinese-English Non-Voice Customer Support Agent, also known as a Happiness Officer, to deliver exceptional and professional assistance through our email and live chat platforms. The ideal candidate will possess a strong passion for helping others and the ability to maintain composure in high-pressure situations.

Key Responsibilities

As a Happiness Officer, you will play an integral role in enhancing customer satisfaction and will be responsible for:

• Embodying our brand’s voice and personality in every interaction with customers.
• Creating memorable experiences through outstanding customer service for both new and existing clients across various channels (email, chat, and social media).
• Translating our product content and all customer communications, including newsletters and lifecycle emails, into Chinese.
• Gaining in-depth knowledge of our products and internal software to assist customers effectively.
• Fostering a positive and uplifting atmosphere in all customer and team interactions.
  
  

Required Skills

To excel in this position, candidates should have:

• Professional proficiency in both Chinese and English communication.
• A genuine enthusiasm for assisting individuals with diverse learning curves.
• A strong inclination towards learning, problem-solving, and analytical thinking.
• Previous experience in a customer service role within a fast-paced environment.
• Access to a reliable computer with a minimum of 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or better, and a minimum 20Mbps internet connection.
  
  

Qualifications

Candidates must meet the following criteria:

• Bilingual proficiency in Chinese and English.
• Demonstrated experience in customer service roles is essential.
• Strong analytical and problem-solving capabilities.
• Availability for full-time work (40 hours per week).
  
  

Career Growth Opportunities

At Strikingly, we are committed to fostering an environment that promotes career advancement and personal development. We provide various training opportunities and avenues for growth within the company.

Company Culture And Values

Our company thrives on a collaborative and supportive culture, where every team member is encouraged to contribute to a positive customer experience. We value innovation and individuality, drawing inspiration from our Silicon Valley heritage.

Compensation And Benefits

We offer our Happiness Officers:

• The flexibility to work remotely.
• A fun, collaborative international work environment.
• Opportunities for professional development and career advancement.
• Paid leave for employees with over one year of service.
  
  

Become a part of Strikingly and influence the experiences of our customers positively, while growing alongside a talented global team.

Employment Type: Full-Time