Non-Voice Customer Support Specialist (Bilingual Dutch-English)

Job Overview

We are seeking an enthusiastic and dedicated Remote Bilingual (Dutch - English) Customer Support Specialist, also referred to as a Dutch Happiness Officer. In this pivotal role, you will be responsible for enhancing customer satisfaction and creating memorable experiences for our clients.

Key Responsibilities

• Embody our brand personality in every customer engagement by consistently utilizing the Strikingly voice and tone.
• Deliver outstanding service to both new and existing customers through various communication channels, including email, chat, and social media.
• Translate product information and customer communications such as newsletters and lifecycle emails into Dutch.
• Acquire in-depth knowledge of our product and internal systems to provide efficient support to our customers.
• Cultivate a positive and uplifting atmosphere in each interaction with customers and team members.
  
  

Required Skills

• Bilingual proficiency in Dutch and English.
• Exceptional written and verbal communication abilities.
• Strong commitment to customer service excellence.
• Capacity to maintain a professional and positive demeanor in all engagements.
• Experience with email and chat support tools.
  
  

Qualifications

• Previous experience in customer support or a related field is preferred.
• Strong interpersonal skills with a customer-first approach.
• Ability to thrive in a remote work environment.
  
  

Career Growth Opportunities

We are committed to fostering the professional development of our Happiness Officers, offering various training and advancement opportunities to enhance your career trajectory within our organization.

Company Culture And Values

Our company prides itself on a collaborative and enjoyable international work environment, where positivity and teamwork are paramount.

Networking And Professional Opportunities

This role provides an excellent platform for networking with professionals across different fields, enabling skill development and collaboration opportunities that can enhance your career.

Compensation And Benefits

In addition to a competitive salary based on experience, we offer:

• The flexibility to work from any location.
• Paid leave for employees with a tenure of one (1) year and above.
• A vibrant and supportive workplace culture that encourages personal and professional growth.
  
  

Employment Type: Full-Time