Senior Solution Delivery Manager

In support of our Account Management efforts, we are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Applause across their digital experience initiatives. This person will partner closely with our sales, marketing, community, and product teams, to manage successful customer engagements. This position in based remotely with travel.

The person in this role will own and lead specific customer engagements implementing our SaaS testing solution and services. This position is an integral part of Applause’s long-term relationship with its customers and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success of the relationship.

In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment. They must have the maturity, confidence and experience to manage and partner with customers as well as the willingness, energy and technical ability to become a trusted advisor for customers.

Responsibilities:

• Project management: Lead the planning, implementation, and tracking of client projects from start to finish. This includes creating project plans, coordinating resources, managing budgets, and ensuring that deadlines are met.
• Client management: Build strong relationships with clients by understanding their needs, communicating regularly, and providing solutions that meet their business objectives. This involves developing a deep understanding of the client’s business, industry, and challenges.
• Solution delivery: Ensure that the solutions delivered meet the client’s requirements and are of high quality. This includes working closely with the development team to identify and resolve issues, testing the solution, and ensuring that it meets all performance standards.
• Team management: Manage a team of solution delivery specialists to ensure that they are motivated, productive, and working effectively. This includes providing coaching and guidance, setting performance objectives, and conducting performance evaluations.
• Process improvement: Continuously review and improve the solution delivery process to ensure that it is efficient and effective. This includes identifying areas for improvement, implementing best practices, and streamlining processes.
  
  

Essential Skills:

• Demonstrated ability to manage individual and engagement-wide scope of work
• Strong client relationship and interpersonal skills
• Strong knowledge of the software testing domain, quality engineering, App Economy
• Excellent organizational, analytical and problem-solving skills
• Team player with solid communication and presentation skills
• Competent with application software implementation and testing practices
• Ability to lead client training, testing scope and knowledge transfer sessions both remotely and on-site
• A proven track record of meeting with senior management and executives as the subject matter expert
• High level knowledge of enterprise IT organizational, business and technical environments
  
  

Qualifications:

• Bachelors or Master’s degree from a 4-year University
• Either of the following:
• 4+ years of software quality assurance or quality engineering experience with at least 3 years' software testing lead or management experience
• 4+ years of system implementation or consulting experience with at least 3 years as a senior consultant or project manager
• Experience in web and mobile software testing or QE
• Google experience needed*
  
  

What Makes Applause a Great Place To Work

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.

Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.