Call Centre Representative

Benefits:

• Incredible opportunity with one of Australia's leaders in private Health Insurance
• 5 Months + casual position starting 20th Jan with potential of extension or permanency thereafter 
• Fully work from home
• Competitive Hourly Rate: $34.48+ super 
• Hours: Full-time casual, rotating roster (provided fortnightly) across Mon to Fri between 8.00 am to 8.00 pm

Your Next Role:

Are you ready to grow your career with one of Australia’s most trusted health insurance providers? Our client is looking for enthusiastic, customer-focused individuals to join our team as Community Consultants. This is not just another job – it’s a chance to be part of something special with unparalleled training and development. We are committed to giving you all the time and support you need to thrive in the Private Health Insurance (PHI) space.

We believe in setting our team up for long-term success. That’s why the blend of classroom + practical training is designed to give you a deep understanding of Private Health Insurance.

What You’ll Be Doing:

• You'll start on phone calls, learning the ropes by handling simple customer inquiries (e.g., updating addresses, general information).
• Then you’ll tackle some complex calls, and expand your skills, learning hospital cover, extras, and more on the phones.
• Eventually gain upselling and sales related skills as you grow in your role.
• Focus on hitting KPIs for quality, compliance, process adherence, response times, and customer satisfaction.
• 3 weeks of initial training across 9-5pm VICTORIA time (AEDT). Self directed, mixed with theory facilitator with trainer and e-modules

Who We’re Looking For:

• Anyone with experienced in contact centre customer service or someone with a passion for putting customer's first.
• We’re open to anyone with a great attitude, a desire to learn, and a willingness to follow process and compliance guidelines.
• Must be able to ask the right questions, listen actively, and work to understand customer needs.
• Someone who wants to grow their career in Private Health Insurance. 

Key Details:

• Start Date: 20th Jan 2025
• Work from Home
• 5 Months + casual position with potential of extension or permanency thereafter 
• Hours: Full-time, rotating roster (fortnightly) across Mon to Fri between 8.00 am to 8.00 pm
• Visa Holders Accepted: Yes! As long as you can work consistent 37.5 hours each week with no restrictions across the 5 months please apply! 

Ready to take the next step with a company that truly invests in your development? Apply now and join our client's dynamic and supportive team!