Duties and Responsibilities:
Coordinates, implements and tests the integration of all new EDI-related developments
Analyzes the data exchanged, observes errors and corrects failures
Attend and schedule conference calls to discuss the integration process
Track and follow-up to ensure test data is received within the appropriate timelines, keeping all parties updated on the progress
Meets Service Level Agreements for completing setup of integrations and responding to all communications
Processes internal service requests in a timely manner
Meets or exceeds all outlined quality standards
Proactively identifies potential issues and provides resolution when needed
Assists in creating and documenting COBRA customer service processes, tools and workflows
Assists in creating new hire training material as processes change
Provides ongoing support for the COBRA BPO team
Serves as back up assistance for other COBRA BPO department needs when necessary
Manages additional projects as assigned
Qualifications
Previous experience with COBRA Services preferred
Customer service training or quality experience required
Ability to work in a team environment as well as independently
Experience working with various software applications on a day to day basis (Office, Outlook, Web)
Ability to manage multiple projects
Excellent written, oral, and interpersonal communications skills
Ability to work in a fast-paced professional environment
Detail oriented with excellent analytical, and investigative skills
Understanding of HIPAA and Privacy Regulations
Ability to understand the WEX Health product family and Healthcare Industry
Equal Opportunity Employer/Vets/Disability
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $21.00 - $28.00
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