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Customer Service Representative

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Italy

Offer summary

Qualifications:

High school diploma or equivalent, 1-2 years of experience in customer service, Fluent in Italian; English is optional, Further education in business or communication is a plus.

Key responsabilities:

  • Serve as the main point of contact for clients
  • Manage client inquiries via email, chat, and video calls
  • Assist in project coordination remotely
  • Keep detailed records of client interactions in CRM
  • Work with consulting teams to relay client feedback
  • Participate in the development of customer service strategies
Entravision logo
Entravision Marketing & Advertising Large https://entravision.com/
1001 - 5000 Employees
About Entravision
We are a leading global advertising, media, ad-tech, and commerce solutions company connecting brands to consumers by representing top platforms and publishers. Our services are anchored by a world-class sales operation, healthy financials, and unique commercial partnerships with industry leaders such as TelevisaUnivision, Facebook, Twitter, Spotify, LinkedIn, TikTok, and Grab, among others. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms, and demand-side platforms on a global scale. Entravision’s global commercial footprint is anchored by strategic regional operations in the US, Latin America, Europe, and Asia. These branches forge strong client relationships, robust sales operations, and a common globalized corporate culture. We serve more than 4,500 technology and consumer brand clients, targeting more than 3 billion consumers around the world with a combined GDP of $36 trillion dollars. Headquartered in Santa Monica, California, USA. shares of Entravision Class A Common Stock trade on The New York Stock Exchange under the ticker symbol: EVC.
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Job description

We are a leading consulting company that helps businesses across various sectors achieve their goals through strategic advice and solutions. Our aim is to foster growth and success for our clients. We are expanding our customer service team to provide exceptional support remotely.

Responsibilities:
  • Serve as the main point of contact for clients, offering support and guidance on our consulting services from a remote environment.
  • Manage client inquiries via email, chat, and video calls, providing clear and effective solutions or directing to appropriate resources.
  • Assist in project coordination remotely, ensuring client satisfaction and project milestones are achieved.
  • Keep detailed records of client interactions in our CRM system to ensure continuity and personalized service.
  • Work with our consulting teams to relay client feedback and help tailor services to meet client needs.
  • Participate in the development of customer service strategies that benefit from the flexibility of remote work.
  • Stay informed about industry trends to provide relevant advice to clients.

Requirements:
  • High school diploma or equivalent; further education in business or communication is a plus.
  • 1-2 years of experience in customer service or a related field.
  • Must be fluent in Italian; proficiency in English is optional, additional languages are advantageous.
  • Strong communication skills, with an ability to connect with clients remotely.
  • Comfortable with basic office software and CRM tools; eagerness to learn new systems.
  • Self-disciplined and capable of managing tasks independently in a remote work environment.

What We Offer:
  • Competitive compensation with the possibility of performance bonuses.
  • Health benefits, including options for medical and dental coverage.
  • Opportunities for career advancement within our organization.
  • Provision of tools and support for effective remote working.
  • A collaborative, inclusive remote team culture that values flexibility and well-being.

How to Apply:
We are looking for Customer Service Representatives based in Italy who are dedicated to client success and thrive in remote work settings. Please apply through this job posting, including your CV and a cover letter explaining why you're an excellent fit for this role.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Marketing & Advertising
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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