Clinical Support – Full Time at Rhythm

OUR MISSION

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert clinical care to provide exceptional, real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. We believe that by empowering our clinicians, patients, and partners with quality data, we can enhance patient care, expand physician capacity to care, and improve quality of life. Recognized by Deloitte's Technology Fast 500, we are committed to driving progress and expanding access to high-quality care for all patients, regardless of location. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone.

POSITION DESCRIPTION

A Rhythm Remote Device Clinical Triager remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing Rhythm’s proprietary software. This specialist employs knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and escalate to Remote Device Clinicians for appropriate documentation.

KEY RESPONSIBILITIES

• Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic reviews, and overall analysis through remote monitoring.
• Recognize abnormal functions of pacemakers, defibrillators, ILRs, and CRT devices, and escalate appropriately to Rhythm’s clinical team for timely notification to the following provider
• Communicate with Rhythm’s clinical team regarding CIED function and diagnostic data through accurate, professional, and standardized documentation.
• Maintain confidentiality of sensitive information and adhere to all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols.
• Support and contribute to Rhythm’s patient-centered care philosophy: Every team member is a caregiver whose role is to meet the needs of the patient.

QUALIFICATIONS

• Bachelor's or associate degree required OR experience in a related field—nursing, medicine, electronics, or engineering.
• Successful completion of a cardiac device rhythm management course or equivalent experience.
• 2+ years of recent implanted cardiac device management experience with knowledge of all manufacturer programmers and navigation of vendor site portals (Carelink, Latitude, Merlin, Biotronik).
• 3+ years of cardiology experience, cardiac electrophysiology preferred.
• Experience with interrogating and interpreting device diagnostics for all four major manufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik).
• Cardiac rhythm management industry training and experience preferred.
• Preferred certifications—Certified Rhythm Analysis Technician (CRAT), Certified Cardiographic Technician (CCT), Registered Cardiac Electrophysiology Specialist (RCES), International Board of Heart Rhythm Examiners (IBHRE) Certifications (CCDS, CEPS, CDRMS) also preferred, prior to employment date.
• Proficiency with collaboration applications and software (Microsoft Office Suite, Teams).

HIGHLIGHTS

• Compensation: Yearly compensation of $30,000-$35,000 USD, dependent upon experience.
• Employment: This is a full-time position.
• Fully Remote: You’ll need high-speed access to a quiet working environment. Internet. We’ll provide you with a computer and an additional monitor to support your work.

SCHEDULE

• You operate within our business hours, Monday through Friday
  • We can be slightly flexible regarding hours depending on location.
• Rotating on-call Saturday and Sunday coverage, estimated at one weekend per month.
• Rotating on-call coverage for observed holidays.