Advanced Customer Engagement Director – Blended Region

The Advanced Customer Engagement Director (ACED) is a Customer-Facing Account-based Marketer and a member of the local Integrated Account Teams (IAT) within the Region they support.  The individual in this role will work across a broad, multi-disciplinary group of regional account stakeholders to develop patient-driven strategy and marketing solutions, creating opportunities for Internal Medicine & Antiviral (IM & AV) priority products with influential Health Systems.

The majority of the ACE Director’s time will be working directly with customers on strategy and marketing approaches that draw on deep customer insights to:

• Enable simple, efficient, & effective execution of population health solutions
• Drive scalability and acceleration of advanced customer engagements
• Evolve brand & disease state approach

The remainder of the ACE Director’s time will include cross-functional work on advanced projects and key initiatives to inform and shape current and future Health System engagement across IM &AV Key Account Management (KAM). Internal stakeholder collaboration includes, but is not limited to, ACE Agency of Record, Brand Marketing, HIT Colleagues, KAM Platform & Enablement colleagues, Legal, Compliance, Medical, Procurement, and Digital.

ROLE RESPONSIBILITIES

• Accelerate and optimize health system engagement via account-based marketing to drive incremental value for the customer, Pfizer, and the patient
• Work with the IAT and Health System customers to provide patient driven solutions that support mutually aligned goals for the customer and Pfizer
• Work with the IAT and the customer in developing an optimal plan for effectively implementing, communicating and improving patient care that is aligned to appropriate goals and KPIs and customers capabilities
• Ensure progress toward customer goals is monitored and plans are adjusted accordingly to ensure impact is established and sustained
• Core insight generation for the Region that informs strategy and optimizes execution and customer engagement
• Sharing of best practices across the region on the use of Brand and ACE resources that appropriately advances and accelerates customer initiatives
• Lead, develop and implement the Plan of Action (POA) in partnership with the brand and the KAM RD in line with KAM Platform Goals and KPIs
• Demonstrate Subject Matter Expertise – specifically for
  • Prioritized therapeutic areas
  • Marketing & Communications
  • Critical Account Management (project management + change management)
  • Customer organizational governance/decision making/capabilities/stakeholder management 

Basic Qualifications:

• BA/BS Degree
• 10+ years pharmaceutical experience
• Core marketing capabilities to design marketing strategies and tactics to maximize local opportunities
• Prior local and/or in-line marketing experience with strong history of achievement & performance
• Customer engagement experience or Customer-facing experience
• Advanced Market experience with Health System/MG/IDN Sales, Account Management, and / or Payer channels etc.
• Proven ability to develop insights, strategy, operational and tactical plans
• Cross functional / matrix team navigation and management
• Strong persuasive interpersonal, communication and leadership skills

Preferred Qualifications:

• Master’s degree
• People leadership, direct management of team(s)
• Strong strategic analytical capability with sound business acumen and customer orientation
• Strong strategic thinking and analytical skills to synthesize customer and market insights into prioritized marketing opportunities
• Result oriented with effective planning, prioritization, and project management skills
• Knowledge of the healthcare market and its customers
• Sound business acumen 
• Effectively works with cross functional stakeholders and is capable of being an effective member of the regional team and Integrated Account Team 
• Resides within the Central or Eastern time zone with easy access to a major airport

Additional Information:

Last Day to Apply: January 23 2025

Preference is for the candidate to reside within the Eastern and/or Central Region Time Zone or have easy access to a major airport. Significant Travel required, up to 50%+ (for field coaching, customer engagements, and meetings). This must be achievable from the ACE-D Blended Region role home location within reasonable time and cost; for COVID WFH period, participating in virtual calls with customers will take the place of fact to face time in field.

The annual base salary for this position ranges from $182,000.00 to $303,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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