Expert On-line

About Valmet:
Valmet is a global leader providing cutting-edge solutions for the pulp, paper, and energy industries. With a strong commitment to innovation and sustainability, we are continuously growing and looking for talented individuals to join our dynamic team.

Valmet is looking for an Expert On-line to join our team in Lucca office to receive customer's request promptly inherent in machinery issues, verify and resolve properly problems by remote. The role will be able to work independently to complete given tasks.

Key responsibilities:

• Collect customer requests inherent the issues to be resolved

• Remote assistance and customer support for resolving issues

• Supervise, update of software and correct working parameters

• Update online machinery software

• Foster the development and continuous proposal of services, as well as the transformation of customer requests into performance improvement opportunities

• Consolidate a proactive service on the installed base machinery

To succeed in this role you should have or be:

• Degree in Automation Engineering or Informatics

• 5-7s’ year of experience as a programmer, software designer

• Fluent spoken and written both English and Italian, Spanish language is considered a big plus

• Computer skills (network infrastructure, LAN, WAN, Profinet, Profibus, HTML)

• Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, Profinet

• Open to travel up to 25%

• Available to shift work and on-call

• Excellent communication and strong interpersonal skills

• Problem solving skills

• Goal-oriented and customer focus

• Find yourself in our values Valmet's values

What we offer:

• Work in a global organization with international customers and colleagues, dynamic and modern work environment

• Be part of an organization committed to innovation and excellence

• Onboarding plan

• Training and huge learning catalog

• Health care

• Work from home

• Welfare

• Internal canteen free of charge

Additional information

If you are interested in becoming part of the Valmet team in Lucca, please send your application as soon as possible but the latest by 15th of March - we are eagerly waiting for your application! We will begin reviewing applications as we receive them.

When everything works together 

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. 

Join the team! www.valmet.com/careers