Senior Reporting Manager

Description

• Consult with customers to understand their reporting and analytics needs and recommend suitable solutions from our portfolio.
• Drive the successful implementation and ongoing utilization of our solutions.
• Serve as an analytics expert, providing guidance and support throughout the project lifecycle.

• Serve as a subject matter expert: As part of the Global Technical Success team, you will be the go-to resource for all Certinia and Salesforce reporting and analytics inquiries.
• Deepen customer understanding: Facilitate workshops with key stakeholders to understand their business needs and translate them into actionable reporting and analytics requirements.
• Guide on best practices: Provide in-depth knowledge and expert guidance on Salesforce Einstein Analytics, Certinia’s reporting and analytics solutions, and best practices for data analysis within the Salesforce ecosystem.
• Ensure solution feasibility: Review solutions or requirements elicited by other teams (e.g., Professional Services) and advise on feasibility, complexity, and long-term sustainability.
• Develop and deliver impactful solutions:
• Design and deliver reusable analytics solutions to address common business needs and fill gaps in existing offerings.
• Develop and manage relationships with customers to ensure their ongoing success with our reporting solutions.
• Drive internal knowledge: Deliver internal training and provide ongoing support to colleagues on reporting best practices and new features within the Salesforce platform.
• Effectively communicate value: Present Certinia’s reporting and analytics solutions through engaging presentations, web conferences, and face-to-face meetings.

• Salesforce Platform System Administrator Certification
• Salesforce CRM Analytics Certification or 2+ years experience working with Salesforce CRM Analytics architecture either building or supporting
• Dataflows
• Recipes
• Dashboards
• Lenses using interactions (FKA bindings) and SAQL.
• 2+ years experience of requirements gathering and analysis for the purposes of data collection and reporting.
• Demonstrable ability to troubleshoot using your understanding of the Salesforce platform and experience of object-oriented development and database architecture.
• 3+ years of customer facing experience where you have been responsible for successful outcomes. Either in a technical support or consultancy role.
• Can write and understand detailed technical documentation
• Can communicate technical processes to those with little or no technical experience
• Patience, empathy, and the desire to help others
• Knowledgeable on ETL processes and tools, dataset preparation and management and a strong understanding of data optimization concepts and modelling.
• Strong written and verbal communication skills
• Able to liaise with colleagues and customers at “C” level.
• Must already have the right to live and work in the UK.

Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact [email protected]. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.