Program Manager - Telecommunications

Program Manager - Telecommunications

Hybrid/Remote

Sigma Technologies is a consulting and design firm in the wireline telecommunications and power utility industries. For this role, we are providing services to telecommunications companies. This role requires prior experience in outside plant fiber telecom engineering and/or construction project management.

Are you searching for a Company that not only challenges you but also makes a real difference for millions of people? Do you want to work in a supportive team environment based on strong values? Apply with us!

Please note: This position can work fully remotely, but new hires will be required to come to our home office in Perrysburg, OH for initial orientation/training and as needed thereafter.

Position Description:

Manages day-to-day activities in the Program Management Office (PMO) to ensure programs and projects meet organizational objectives and requirements. Implements and provides guidance related to PMO processes and policies. Responsible for budget, schedule, and resource allocation within the defined program through initiation, planning, execution, and closing of program objectives. Oversees the work of project management staff and works with other department leaders to define, prioritize, and develop other projects and programs. Negotiates and prepares contracts by considering the financial conditions, resources, and contractual requirements. Acts as advisor to the program team regarding projects, tasks, and operations. Prepares proposals to win new programs.

Responsibilities:

Project Leadership:

• Responsible for measuring and developing the project manager's abilities and effectiveness through KPIs and set core competencies in accordance with corporate governance.
• Work closely with cross-functional teams to ensure smooth project implementation and customer satisfaction.
• Attend industry events, conferences, and networking opportunities to enhance the company's visibility.
• Serve as a mentor and coach to other project managers, offering guidance and support.

Program Planning and Strategy:

• Oversees project managers in the delivery of all Program related projects in accordance with the contractual agreement, scope, schedule, and budget of the project.
• Oversee the planning, scheduling, and execution of all phases of projects within the designated program in accordance with project management processes, policies, guidelines, and corporate governance.
• Develop and monitor high-level project workflows, validate project scopes, and collaborate on project priorities.
• Oversees the creation of proposals, kickoff meetings, and discovery calls.

Program Monitoring and Reporting:

• Prepare, review, and approve project change orders and/or correction actions in collaboration with the client, Project Engineer(s), and Operations Manager.
• Provide program cost forecasting over the life of the project or program.

Program Closure:

• Ensure the successful closure of the program, including finalizing all program activities, obtaining acceptance from stakeholders, and conducting post-program evaluations.
• Document lessons learned and share best practices with the organization.

Communication:

• Maintain clear and consistent communication with program stakeholders, including executive leadership, project managers, and cross-functional teams.
• Provide regular program updates to management and stakeholders.
• Resolve conflicts and facilitate effective communication within the program team.
• Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
• Accountable for contractual correspondence and communication with all stakeholders, including identification and reporting of risks, liabilities, and opportunities.

Risk Management:

• Identify potential risks and issues that may impact project success and develop risk mitigation plans and contingency strategies. Monitor and manage risks throughout the project life cycle.

Budget Management:

• Manage Program level P&L reporting.

Customer/Client Relationship Management:

• Build and maintain strong relationships with senior leadership at existing customers.
• Build an understanding of the customer’s organizational structure and decision-making process.
• Identify and understand client challenges, propose solutions, and tailor product/service offerings accordingly.
• Conduct thorough market research to stay informed about industry trends, customer preferences, and competitor activities.
• Lead Program update calls and in-person meetings with external clients.
• Monitor and manage expectations of communication between staff and external clients.
• Develop and execute a strategic plan to identify and target new business opportunities at the customer.
• Collaborate with the sales team to develop sales strategies, set targets, and achieve revenue goals.
• Prepare and deliver compelling presentations and proposals to potential customers.
• Negotiate contracts and terms of agreements with clients, ensuring a win-win outcome for both parties.
• Maintain accurate and up-to-date records of sales activities and client interactions in the CRM system.
• Keep abreast of the company's product/service offerings, updates, and enhancements.
• Other duties as assigned.

Competencies: Fit/Gap Analysis | Needs Analysis | Project Administration | Project Controls | Project Development | Project Estimation | Project Evaluation | Project Implementation | Project Lifecycle Management (PLM) | Project Management | Project Planning | Project Portfolio Management (PPM) | Project Scheduling | Project Status Reporting | Scope Management | Stakeholder Management | Project Management Software | Customer Satisfaction | Vendor Management | Contract Negotiation

• Education Requirements – Typically requires a Bachelor’s of Science in Engineering/Engineering Technology or Bachelor's of Business Administration; or an equivalent combination of education and experience.
• Experience Requirements - A minimum of 7 years of experience with telecommunications/Fiber engineering, operations, and /or project management including financial oversight and personnel development. And a minimum of 3 years of functional, or direct people management experience, with the proven ability to lead, motivate, and influence.
• Project Management Certification (PMP) or equivalent certification/experience required.
• Proven experience in project management, with a track record of successfully delivering projects on time and in budget.
• Strong leadership, communication, and interpersonal skills, with the ability to manage multiple stakeholders with competing priorities.
• Must be results-driven with a dedicated focus on achieving successful project performance, customer satisfaction, and organic sales growth.
• Demonstrated a level of understanding of commonly used project management concepts, practices, and procedures.
• Adaptability and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and occasional evening and weekend work may be required as duties demand.
• Willing and able to travel regularly, including overnight travel.
• Dependable transportation and valid driver’s license and insurance
• Able to pass a background check/drug test/driving record check.
• Authorized to work in the United States

Physical Requirements:

• Must be able to endure frequent, lengthy periods of sedentary work and sit for prolonged periods of time.
• Must be able to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
• Must have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must have the physical ability to express or exchange ideas by means of the spoken word and convey detailed or important spoken instructions to other workers accurately, often in a group setting.
• Must have the ability to receive detailed information through oral communication, and to make the discriminations in sound.

This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this advertisement.

This document does not constitute an employment agreement between Sigma and the employee and is subject to change by Sigma as the needs of the organization and/or the requirements of the function change.

Sigma is an equal opportunity employer and will not discriminate based on an employee’s age, race, color, national origin, ancestry, religion, sex, sexual orientation, pregnancy, physical or mental disability, genetic information, veteran status, uniformed servicemember status or any other classification protected by law.

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