CSR 1 | US Payroll Admin | Philippines

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

Our client is seeking detail-oriented and customer-focused Customer Service Representatives (CSRs) to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their payroll-related concerns. We have multiple openings available for CSR 1, CSR 2, and CSR 3 levels, each with increasing responsibilities and expertise.

As a member of our team, you will:

• Respond to employee inquiries regarding payroll, including paycheck discrepancies, tax withholdings, direct deposits, and deductions.
• Process basic payroll changes and updates, such as new hires, terminations, promotions, and other payroll-related adjustments.
• Ensure accurate and timely entry of payroll data into the payroll system.
• Assist in maintaining and updating employee payroll records, ensuring confidentiality and accuracy.
• Provide basic guidance to employees on payroll policies and procedures.
• Escalate complex payroll issues to higher-level CSRs or supervisors as necessary.

We're looking for individuals with the following qualifications:

• Basic understanding of US payroll laws and regulations.
• Proficient in using payroll software and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.