Business Support Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide payments and administrative support to a wide range of stakeholders to ensure EML pro-actively and efficiently manager workers compensation claims.

This will be a permanent, full time position based in the Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Manage payments with precision to meet deadlines and maintain compliance with policies and legislation
• Provide clear and effective advice on payment queries and processes, ensuring customer satisfaction.
• Analyse and resolve overpayments and underpayments to maintain financial accuracy.
• Collate, update, and analyse payment reports regularly to support informed decision-making.
• Build strong relationships with all customers by consistently demonstrating EML values and behaviours.

ABOUT YOU

• Expertise in Microsoft Word and Excel to efficiently manage tasks and deliver high-quality work.
• Previous experience in payroll processes and systems in a dynamic and fast paced environment is desirable
• Ability to navigate time management skills by prioritising and managing responsibilities to ensure optimal workflow and productivity.
• Background in customer service and/or office administration with a focus on accuracy and efficiency.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.