Professional Services Consultant Team Lead

The Team Leader (TL) will provide direct supervision to a team of Implementation Solution Design Consultants in their region.

The individual assigned to this Team Leader role will support SDCs, provide training and mentoring to the team and will help develop SDC talent to support Business growth.

The TL is expected to cultivate a culture of professionalism and high performance with the team. 

This first-level supervisory position plays a critical role delivering productivity, quality and Project Stakeholder satisfaction with regards to the SDC solutions for Global Implementation projects. 

The TL will proactively review project weekly objectives and will ensure team members complete project milestones on time and within performance standards. 

Responsibilities:

• Establish a ‘high performance’ culture, coaching SDCs where necessary on work methods and by modelling a high level of personal accountability and goal achievement.
• Foster a positive team environment, ensure collaboration between team members within the team and with colleagues in other departments, actively work with Management to identify challenges to balance capacity / demand within the team.
• Promote “best practice execution” by analysing current processes/procedures, identifying new methods, and documenting via process maps and desktop procedures. 
• Foster strong working relationships with the global Operations Teams by ensuring the team deliverables are high quality and aligned to the standards of the Operations process requirements. 
• Develop exceptional talent, through proactive recruiting plans, careful employee development plans, and timely succession planning maps.
• Set clear objectives and goals, monitor the individual performance, identifying deficiencies in skill sets to improve training and the overall development of Safeguard Global talent.
• Collaborate with Regional Managers and other Global Implementation Team Leaders to organise the team and its workload.
• Ensure all projects have sufficient resources to cover for holidays, absences and/or peak processes during the project schedule.
• Ensure each team member understands his/her responsibilities for compliance and audit (including SOC1 requirements), and verify that audit documents are completed routinely.
• Address client issues or complaints as they arise, and escalate in a timely fashion if necessary.

Skills required:

• Global Payroll knowledge or experience a distinct advantage
• A thorough understanding of data flow, relationships and movement into and out of different systems
• Excellent communication skills both written and verbal; with the ability to communicate effectively and professionally at all levels.
• Strong client management/ relationship building skills.
• Organizational and time-management skills
• PC skills especially MS excel for reporting
• Needs to operate in a structured and organised way
• Is an influencer; understands the drivers for change and able to state case clearly and influence others.
• Aptitude for analytical thinking in creating solutions.
• A proven organiser; must be able to prioritise personal workloads and help others do the same.
• Tenacious; will work diligently through to completion of task, whilst remaining objective.
• Must be able to work in harmony with other team members and use own initiative for broadening own expertise and experience.
• Be calm under pressure.
• Bi-lingual in EMEA language (Spanish, German, French, etc.) helpful

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.