Field Service Engineer - Canada (Alberta, Saskatchewan & Manitoba)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Field Service Engineer supporting customers in the Alberta, Saskatchewan & Manitoba territory, you will be trusted to provide technical advice to customers including commissioning, installing, and testing of products/equipment. In this role, you will:

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance, and medical safety issues.
• Manage daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical, and In-house team including other Field Service Representatives as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote/sell service contract offerings to customers and assist Sales in selling service agreements to customers within the assigned territory as needed.

WHAT YOU'LL BRING TO ALCON:

• Associate degree in electronics or equivalent combination of education and experience required; Bachelor’s Degree in Technology or Engineering (IT education/experience) preferred.
• Strong electronic, electrical, and mechanical background required
• Willingness to work flexible hours on short notice to support customer demand.
• Functional with Excel, PowerPoint, MS Teams, SharePoint.
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
• Possess a current valid driver’s license and good driving record over last three years.
• Excellent verbal and written communication skills.
• Exceptional customer service skills; adept at resolving difficult situations.
• Strong multitasking, prioritization, and scheduling abilities.
• Analytical problem-solving and professional communication under pressure.
• Self-starter, capable of independent travel and work with minimal supervision.
• Proven technical support and decision-making skills.
• Preferred: 2 years of experience with advanced medical devices and lasers. Knowledge of connecting medical devices to hospital networks. Familiar with OR and surgery center protocols.
• Preferred: Experience with ServiceMax/Salesforce.
• Must reside in Alberta (preferred) or Manitoba

Travel Requirements:

• Candidates must have the ability to work independently from home office 20% and in the field 80% of the time.
• Must also be able to travel overnight 50% of the time or as needed.

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.