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Virtual Front Desk Representative (Healthcare)

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor's degree preferred, not required, 6 months consultancy contract minimum, 1 year BPO/Call Center experience preferred, Excellent English communication skills.

Key responsabilities:

  • Respond to chats and calls from patients
  • Perform administrative support including data entry
Vector Outsourcing Solutions Philippines logo
Vector Outsourcing Solutions Philippines SME https://www.facebook.com/VectorOutsourcingSolutionsPhil
51 - 200 Employees
About Vector Outsourcing Solutions Philippines
At Vector Outsourcing Solutions Phils. Inc, our mission is to establish ourselves as the ‘Best in Class’, in the delivery of healthcare management services and billing services. We handle each and every client as if they are our only client by providing individualized business plans and keeping the client informed of the ever changing healthcare industry. Our attentiveness to your billing, your practice needs and your path to success will exceed all expectations. We believe that our success can only be measured through the success of the medical practices we manage.We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and end up on top as we continue to expand.Vision:To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer serviceMission:To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovationValues:TransparencyHonestyAccountabilityTrustResponsibilityEfficiencyAdaptabilityInnovationRespect
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Job description

Salary: 30,000- 50,000 PHP/ month

Job Description:

  • Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
  • Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
  • Obtaining medical history by navigating through different Electronic Medical Records Systems.
  • Entering Patient Information using EHR
  • Maintaining database records
  • Collecting payment for cashpay/ copay/ deductibles
  • Strictly adhering and complying with the HIPAA policy.

Minimum Qualifications:

  • Graduate of Bachelor's Degree (preferably in Medical, but not required)
  • Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
  • 1 year BPO/ Call Center experience/ related experience (preferred, but not required)
  • Must have excellent English communication skills, both written and oral
  • Preferably with Prior Authorization and Medical Virtual Assistant experience
  • Preferably with EMR/EHR experience and knowledge with Medical Insurance
  • Willing to work in shifting schedules, mostly night shift
  • Able to Work From Home, must have reliable internet connection

Others:

  • Equipment/ company computer is provided

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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