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Senior eCommerce Customer Service Live Chat Agent

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Malaysia

Offer summary

Qualifications:

3-5 years in customer service or live chat support, Proficiency in Chinese, English, and Bahasa Malaysia, Strong typing skills (minimum 40 wpm), None.

Key responsabilities:

  • Handle live chat inquiries promptly and professionally
  • Provide product information and assist customers throughout their purchasing journey

FastLane Group logo
FastLane Group SME https://fastlane-global.com/
11 - 50 Employees
About FastLane Group
FastLane Group is a Hong Kong-based tech savvy accounting and advisory firm that brings in innovation and technology to the traditional accounting and makes accounting simple. We also provide a comprehensive range of services from auditing, taxation, corporate services and Payroll/HR outsourcing services. Ever since the group founded in 2013, we have been on a mission to help entrepreneurs and fast-growing companies to scale up and stay on top of their finance and compliances. We have been supporting over 500 companies and growing fast with the ecosystem partners and supporting networks.
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Job description

Job brief

Join a forward-thinking eCommerce company revolutionizing online shopping. Deliver exceptional customer experiences on platforms like Lazada, Shopee, Facebook, and TikTok. Comprehensive training and mentorship provided, with excellent benefits.

Responsibilities
  • Attend to live chat inquiries promptly and professionally.
  • Handle inquiries with accuracy, sincerity, and a customer-centric attitude.
  • Deliver exceptional service and convert interactions into lasting customer relationships.
  • Provide product and service information and guide customers throughout their purchasing journey.
  • Collaborate with the team to ensure customer satisfaction and effective communication.
Requirements
  • Minimum 3-5 years of experience in customer service or live chat support.
  • Proficiency in written and spoken Chinese, English, and Bahasa Malaysia (Chinese proficiency is an advantage).
  • Strong typing and communication skills (minimum typing speed of 40 words per minute).
  • Ability to work on a shift rotation, including day and night shifts.
  • Based near Setia Avenue, Setia Alam, with hybrid work arrangements available.
Benefits & Perks
  • Comprehensive EPF, SOCSO, and EIS contributions.
  • KPI allowance and contractual annual bonus.
  • Annual, medical, and compassionate leave.
  • Healthcare, optical, and dental benefits.
  • Company-provided MacBook and additional insurance coverage.
  • Family bonding allowance, staff discounts, and festive gifts.
  • Engaging team bonding activities like sports and movie nights.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

LiveChat

Other Skills

  • Customer Service
  • Typing
  • Communication
  • Sincerity
Are you interested?

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