Customer Support Representative

This is a remote position.

Schedule:

• 40 hours per week
  
• Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break)
  

Client Timezone: Sydney Australian

Client Overview

Join a dynamic e-commerce startup that’s revolutionizing the furniture retail space! Our client is an innovative online retailer specializing in high-quality furniture, operating multiple Shopify stores. As a growing company, they’re looking for passionate individuals to help shape their customer experience and drive their expansion in the competitive e-commerce market.

Job Description

Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment? We’re seeking a dedicated Customer Support Virtual Assistant to become the voice of our client’s brand. In this role, you’ll be instrumental in managing customer relationships, from initial inquiries to after-sales support. You’ll work with cutting-edge e-commerce platforms and inventory systems, providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup, where your contributions will have a direct impact on the company’s success and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses
  
• Provide comprehensive information on product availability, ongoing sales promotions, and accurate delivery timelines
  
• Handle pre-sales inquiries with enthusiasm, supporting the sales process and helping to convert leads into customers
  
• Efficiently process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness
  
• Address after-sales issues with empathy and problem-solving skills, including managing damaged goods claims
  
• Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes
  
• Assist with general administrative tasks to support the smooth operation of the business
  
• Adapt to the evolving needs of a growing startup, including potential weekend or holiday work with advance notice
  

Requirements

• 3+ years of customer support experience preferably in an e-commerce or retail sectors
  
• Fluent English speaker with excellent written and verbal communication skills
  
• Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus
  
• Strong problem-solving skills and ability to work independently in a remote setting
  
• Tech-savvy with the ability to quickly learn and adapt to new software and systems
  
• Excellent time management skills and ability to prioritize tasks effectively
  
• Positive attitude and passion for delivering exceptional customer experiences
  
• Reliable internet connection and quiet work environment for handling customer calls
  
• Flexibility to occasionally work weekends or holidays as the business grows (with advance notice)