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National Account Representative

Remote:

Full Remote

Contract:

Full time

Salary:

35 - 35K yearly

Work from:

United States

Offer summary

Qualifications:

Minimum of 1 year in a call center environment, Fluent in both English and Spanish, Proficiency in Microsoft Word and Excel, High School Diploma or equivalent.

Key responsabilities:

Collaborate with team members for customer care
Ensure timely delivery of projects
Manage inbound communication and work queue
Make outbound calls to set appointments

Neighborly® Consumer Services Large https://www.neighborlybrands.com/

1001 - 5000 Employees

See all jobs

Job description

National Accounts Representative

Are you looking for a place where you can bring your connection?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a National Accounts Representative on the Junk King team, a typical day for you will include:

Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities.
Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers.
Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates.
Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees.
Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift.
Outbound Calling: Proactively make outbound calls to set customer appointments.
Team Assistance: Assist other teams within the Call Center as assigned.

Bring your skills and be inspired to achieve success.

(Required qualifications)

Experience: Minimum of 1 year in a call center environment. Must be fluent in both English and Spanish.
Skills:
- Customer Service
- Strong customer service abilities
- Proficiency in Microsoft Word and Excel
- Familiarity with Windows OS
- Effective communication skills
Education: High School Diploma or equivalent.
Schedule / in-office requirements: This is a remote position.
Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).

Bring your goals and be enabled to reach them.

Competitive Pay: $18

Schedule: Works 5 days a week with availability to work on weekends. Time zone: PST (M-W 8 AM-4:30 PM/ TH 9 AM-5:30 PM and Saturday 7:30 AM-3:30 PM)

Benefits: Medical, Dental, etc.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Junk King