(Part-time, 3 months) Payment & Fraud Specialist (LATAM)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join us as a Payment & Fraud Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Analyze credit card disputes and fraud cases, providing actionable insights to minimize chargebacks and fraudulent transactions
• Support the e-commerce team in optimizing credit card processing operations to reduce transaction failures and improve approval rates
• Ensure compliance with payment processing regulations and industry standards (PCI-DSS, 3DS, etc.)
• Advice on implementation of anti-fraud strategies, including verification processes and fraud prevention tools for online payments
• Conduct transaction failure analysis to identify patterns, trends, and areas for improvement
• Help the team to collaborate with payment gateways and to troubleshoot issues and optimize integration performance

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Proven experience in credit card dispute and fraud analysis for e-commerce
• Strong understanding of credit card processing and payment gateway operations (Stripe, Braintree, etc.)
• Knowledge of compliance management in payment processing, including PCI-DSS and 3DS
• Expertise in anti-fraud strategies and verification systems
• Experience working with chargeback management systems, fraud detection tools, and payment optimization
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Certification in Stripe, or similar payment gateway specialization

Benefits and Perks:

• Flexible schedule (2 hours/day)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.