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SAP Service Delivery Manager

Remote: 
Full Remote
Work from: 
Poland

Offer summary

Qualifications:

Fluent in Polish and English, Experience in service management processes, Experience in Project Management, None.

Key responsabilities:

  • Monitor customer relationships and agreements
  • Ensure efficient implementation and customer satisfaction
SD Worx logo
SD Worx Large https://www.sdworx.com/
5001 - 10000 Employees
About SD Worx
We spark success at the heart of your business so you and your people can thrive. About SD Worx In today’s new world of fluid work, people want to be inspired by what they do and have the freedom to focus on what matters. Organisations need a dynamic, motivated workforce empowered by smart technology. As a leading European provider of integrated HR solutions, SD Worx turns HR into a source of value for their customers’ business and the people that work for them. SD Worx delivers HR solutions across the entire employee lifecycle, from paying employees to attracting, employing, rewarding and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: software, outsourcing, consultancy and data-driven insights. SD Worx is the trusted leading European provider of end-to-end HR solutions for all organisations and workers. About 90,000 small and large organisations across Europe place their trust in the company and its +75 years' worth of experience. SD Worx calculates the salaries of approximately 5.7 million employees and ranks among the top five worldwide. The more than 7,500 employees operate in Belgium (HQ), Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mauritius, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. SD Worx achieved a consolidated revenue of EUR 1.058 billion in 2023.  More info on www.sdworx.com
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Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?


As Service Delivery Manager you will be responsible for the operational follow- up of accounts within the Polish service organization. You will be the Single Point of Contact for all service-related matters for your customer portfolio.

What do we have to offer?

  • Stable employment conditions: permanent employment contract (after a 3-month probation period)
  • Flexible working hours and remote work opportunities
  • Private medical care (LuxMed)
  • MyBenefit Cafeteria system / Multisport card
  • Lunch card (Edenred)
  • Financial allowance for remote work
  • Loans for employees
  • Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
  • Life insurance
  • Holiday allowance
  • Free language courses (during your working hours)
  • Annual bonus
  • Integration events
  • Free parking spaces for employees
  • Referral program
  • PPK (Employee Capital Plans): 3.5% employer contribution
  • Learning opportunities: through an individual development plan and professional training
  • Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Your responsibilities:

  • Monitoring and following up the relationship and the agreements made with the client 2. Managing contracts and monitoring follow-up of the services
  • Maintaining regular contact with clients to identify their challenges and help to address
  • Review of time registrations for the customer & related invoicing towards the customer
  • Monitoring and coordinating efficient implementation in accordance with the agreements made and the SLAs
  • Understanding of customer priorities, monitor and steer towards customer satisfaction, managing escalation.
  • Monitor & manage customer profitability
  • Maintaining good contacts with our partners, subcontractors and the SD Worx countries

Our requirements:

  • Fluent in Polish and English
  • Experience in service management processes & governance
  • Experience in Project Management
  • Excellent communication skills
  • Excellent customer service skills
  • Commercially driven, solutions driven approach

Additional advantages:

  • Experience in working with SAP solutions
  • Experience within an HR environment

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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