Clinical Operations Training Specialist - Remote (IN)

Description

Who we are?

CleanSlate is a nationwide medical group providing treatment for the America’s crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions.  We're accomplishing this first through:

• High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
• Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community. 
• Individualized mental health support, through one-on-one counseling, peer support or group sessions.

CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives.

Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.

Overview:  

When you join the CleanSlate team in Kentucky, as the Operations Development Specialist you will be responsible for center support staff training and development and act as backfill support of the centers when needed. The Day-to-Day center coverage requirements will be assigned by the Regional VP of Operations. Under the direction of the Learning and Development manager, you will create and utilize standardized training curriculum to conduct comprehensive training for all newly hired and existing employees in the operations support roles. It is anticipated that the time allocated between the training and backfill responsibilities will be 50/50. This person must be able and willing to travel up to 75-80% within the assigned market.

What we offer and perks!

• Day shift, early Fridays, NO WEEKENDS
• 7 paid holidays for full time positions, plus 15 days of PTO
• 401K and Roth with Company match
• Affordable Medical plans for employees
• Dental and Vision plans for employees
• Flexible Spending Accounts for Healthcare and Dependent Care expenses
• Employer contribution to the HSA
• Employer Assistance Program with company paid visit allotment
• Company paid Life, AD&D, Short and Long Term Disability including part time employees

Performance Responsibilities:

• Provide on-site coverage in situations where we have open positions.
• Serve as the expert trainer for new and existing employees in the operations support roles (Center Manager, Medical Assistant, Medical Receptionist, etc.).
• Responsible for developing and maintaining the company standards and training materials/programs for each role.
• Ensures standards are developed and applied consistently from an enterprise perspective.
• Responsible for training to established standards to ensure consistent onboarding of new team members and consistent re-training of existing team members.
• Schedule, and manage assigned training programs (identification of learning goals, content creation, coordination with subject matter experts, deliver training sessions and workshops).
• Measure and track individual performance after initial training. Provide feedback and identify additional training opportunities.
• Maintain a system of training records and ensure documentation is on file.
• Will split time approximately 50/50 between training and backfill support. When needed, provide support beyond the assigned primary market.
• All other tasks or projects as assigned.

Qualifications

Qualifications:

• Bachelor’s Degree preferred
• 3-5 years of relevant work experience within a healthcare setting
• Experience specializing in:
  • Learning and Development
  • Project Management
  • Staff development
  • Curriculum Design and Training
• Experience working with a supervisory role.
• Ability to manage multiple responsibilities.
• Demonstrate success in driving quality and standardization.
• Proficiency with EMR’s and data analytics software.
• Ability to quickly build rapport with people via a collaborative approach.
• Passionate about coaching and developing others.
• Excellent interpersonal skills required to communicate with all levels of staff, including senior leadership.
• Ability to follow standardized curriculum while engaging the learner.
• Must possess excellent time management and organizational skills.