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Operations Specialist - LTL

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Work from:

Offer summary

Expert multitasking skills, Excellent communication skills, Strong customer service focus, Experience in relationship building.

Virtual Professional Human Resources, Staffing & Recruiting SME https://virtualprofessional.ca/

This is a remote position.

Operations Specialist - LTL

As an Operations Specialist - LTL, you will play a crucial role in ensuring we

exceed our client’s KPI expectations. You will be the primary liaison between our

Carrier Sales Representatives, Account Operations Team, and our partner

carriers.

What does a day in the life of an Operations Specialist-LTL look like?

• Building and maintaining relationships with partner carriers

• Monitor loading, unloading and appointments – follow up with customers

regarding delays, missed appointments and late arrivals

• Identifying potential problems before they occur

• Ensuring that any problems such as delays, accidents, etc., are

communicated immediately to our Account Operations and Carrier Sales

Teams

• Demonstrates professionalism, positive attitude, and exceptional

telephone etiquette.

• Assist other team members when required.

If you have the following requirements, you can apply now!

You are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality.
You love getting to know people and building lasting relationships.
You display empathy when dealing with client challenges and use emotional intelligence to guide your interactions.
Customer service is the name of the game! You are committed to finding ways to constantly delight your clients to ensure they view the company as a valuable business partner.
Nothing gets past you. You pay close attention to detail and ask all the right questions to find the answers you are looking for.
When a problem comes your way – you face it head on. You look for creative ways to solve the problem and use the opportunity to learn so you can handle similar issues like a pro the next time.
You are a sales enthusiast! While hunting for new business isn’t necessarily appealing to you, you are driven to grow the accounts you manage.