Exchange Partner Management Business Analyst (IT)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts seeks an experienced Business Analyst to support IT initiatives in the Veterans Health Information Exchange, Exchange Partner Management (EPM) team. The EPM team is the main point of contact when interfacing with partner stakeholders within VA Exchange, including participating external providers, health information exchanges, and networks, to sustain and improve query-based VA health information exchange. This role includes acting as an advocate for internal and external stakeholders, working with technical subject matter experts to troubleshoot health information exchange system issues, non-VA provider education and communication, proactive monitoring and analysis of partner statistics, handling and interpreting non-VA provider complaints and problems to improve the overall experience with query-based health information exchange. Non-VA providers (partners) are external healthcare organizations/providers who seek to participate in query-based health information exchange of Veteran health data over the VA/DoD joint HIE System by leveraging health information exchange networks such as eHealth Exchange, CommonWell Health Alliance, Carequality, and any other vehicles VA utilizes to electronically exchange health information.

Program Overview:

VHIE products are used by healthcare providers to seamlessly and securely access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE’s secure exchange system eliminates the need to mail paper medical records or carry your paper records to appointments with federal health care providers and/or participating external providers. VHIE’s Exchange Partner Management team supports external, non-VA providers, giving healthcare to our Veterans and their families.

Responsibilities:

• Provide project and program management support to the VHIE EPM Program Manager and EPM Workstream Lead
• Develop and maintain detailed project schedules to include all tasks and dependencies
• Identify, track, and manage risks and issues
• Support the development of project status briefings, both recurring and ad hoc, for all levels of the program (staff, councils, and senior leaders) as required
• Assist in Annual Workplan, Objective and Key Results (OKRs), Project Charters, Work Breakdown Structures (WBS), Strategic Plans, and other ad hoc data calls for assigned work teams and initiatives
• Facilitate reviews, capture feedback, and provide inputs to various project developments and adjudications
• Develop relationships and work collaboratively with other VHIE work areas/stakeholders
• Collaborate and participate in meetings with other VHIE section members
• Work with other VHIE sections to recommend and implement improvements to processes related to partner query-based exchange, including relevant user acceptance testing as needed
• Provide regular status reporting to include current state, risks, and issues, and proposed response plans
• Produce partner metrics, presentations, or other analyses as needed
• Ensure deliverables are maintained and delivered with completeness and accuracy, per the deliverable calendar and quality standards
• General client relationship management and client account management activities (e.g., organizing training sessions, facilitating meetings, documenting detailed meeting minutes promptly, and monitoring action items through resolution, SOP development, etc.).

• Manage technical initiatives throughout the project lifecycle, including:

• Ability to identify and troubleshoot electronic health record issues
• Provide functional analytic support with the knowledge and expertise to identify, document, and manage functional and technical requirements associated with VHIE products and new initiatives
• Ability to identify and assess areas of potential risk and provide recommendations to change processes and/or offer other solutions for mitigation
• Provide inputs to Functional Design Documents, presentations, and Implementation Guides, as appropriate
• Develop project artifacts and maintain them in SharePoint
• Ensure technical teams provided accurate documentation supporting implemented requirements or solutions (e.g., architecture artifacts, user stories, deployment, and post go live deployment plans) 
• Review status and implementation reports produced by development teams for accuracy and completeness
• Engage actively with Oracle Health, Department of Defense (DoD), non-VA providers and/or VHIE Business teams to ensure requirements are captured, communicated, and implemented correctly
• Providing meeting support, including scheduling, facilitating, preparing agendas, capturing meeting minutes, and conducting follow-up on action items
• Gain strong working knowledge of VHIE products, Joint HIE, VHIE Portal, HIE Reporting tool and others as needed, to test system changes and document business processes

Location: This role is fully remote and open to candidates in the United States. Requires availability to work EST hours.

Requirements

• Bachelor’s degree required or a minimum of five years of experience in health information exchange, understanding of interoperability and electronic health records
• Strong health information technical knowledge and aptitude
• Skilled in troubleshooting and analyzing technical issues, ideally about electronic health information exchange systems
• Demonstrated business system analyst experience that includes interfacing with internal and external customers and client relationship management
• Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint)
• Excellent verbal and written communication skills with clients and ability to communicate upward with leadership
• Strong attention to detail and workplace organization
• Must be a self-starter; able to work effectively with limited oversight
• Value teamwork, demonstrate integrity and honesty, are passionate, innovative, and strive for excellence 

Preferred:

• Experience working directly with Department of Veterans Affairs customers/healthcare providers 
• Experience with health information exchange technologies or networks, specifically Oracle Cerner, CommonWell Health Alliance, eHealth Exchange, Carequality framework
• Experience working with Extensible Markup Language (XML)
• Skilled in data analytics and health informatics  

Clearance:

• Must be willing and able to obtain a Public Trust Clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.