Support Specialist (m/w/d)

Independent hotels and strong brands

BWH Hotels is a leading, global hospitality enterprise comprised of three hotel companies, including WorldHotels™, Best Western® Hotels & Resorts and SureStay Hotels®. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide*. With 18 brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market.

Are you ready to make an impact from anywhere? We’re on the hunt for a superstar Support Specialist to join our vibrant and diverse team. If you thrive on solving problems, delivering top-notch customer experiences, and bringing positive energy to everything you do, we want to hear from you!

For us, benefits are a matter of course and we are constantly working on expanding the employee offerings. What we currently offer as standard in our EMEA region (other benefits might apply depending on country):

• Regular, though flexible working hours & the freedom to work remote

• Mental health program

• Access to our Wellness Platform ‘Wellbeats’

• Employee and Friends & Family rates at all BWH Hotels (Best Western, WorldHotels, SureStay Hotels and sub-brands)

• Various training and development possibilities with i.e. eCornell and Gallup

• An amazing working culture and the best colleagues in the world

The main working areas of the position are:

• Support Excellence: Be the go-to person for resolving customer issues, answering questions, and ensuring they feel valued every step of the way.

• Problem-Solving Pro: Use your sharp skills to tackle challenges and keep things running smoothly.

• Teamwork: Collaborate with colleagues across different locations and time zones to deliver seamless service.

• Advocate: Be the voice of our customers, sharing insights and feedback to improve our processes and products.

• Travel Ready: Occasionally pack your bags to meet with team members (we promise, it’s worth it!)