Flowie is revolutionizing procurement and finance operations. We’re seeking experienced Customer Success Manager (CSM) to join our innovative team and ensure customer satisfaction and retention, contributing to our rapid growth and success.
Our Vision
At Flowie, our goal is to become the most beloved collaboration platform for B2B companies, simplifying complexities in operations and empowering financial and procurement teams.
Company Overview
Flowie tackles outdated business collaboration tools, offering a modern solution that streamlines data sharing, decision-making, and integration with company data stacks, particularly in procurement and finance.
About us
Flowie is one of the fastest growing Fintechs in France, rapidly expanding across Europe.
In 1 year of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking procurement and financial software for industrial midmarket and enterprise businesses. Wining internationnal RFPs.
👨👩👧👦 Recognized as Future40, DeepTech, and incubated by StationF, BNP and Euratech
💰 Become cashflow positive after 3 months of selling, reaching 1M€/y within 6 months
🌍 Build an international environment with more than 6 nationalities, with a strong remote-friendly culture, where 50% of the employees are already working from all parts of Europe
🤝 Earn the trust of hundreds of customers, with a fast expansion in West Europe
The Role
As a CSM at Flowie, you will ensure the success and satisfaction of our customers, providing them with the support and guidance they need to fully utilize our platform and achieve their business goals.
Key Responsibilities:
1️⃣ Client-Specific Deployment Needs:
Lead the onboarding process for new clients on the Flowie platform.
Facilitate workshops to gather and formalize clients' business requirements.
Train key users and client teams on how to use the platform effectively.
2️⃣ Solution Deployment:
Act as the Project Manager for client deployments.
Oversee project orchestration from start to finish.
Plan and manage all project phases (kick-off, analysis, configuration, testing, and go-live).
Identify and resolve any technical or functional roadblocks.
Coordinate with internal technical teams to ensure seamless integration and execution.
3️⃣ Client Relationship Management:
Serve as the main point of contact for clients during deployment and UAT phases.
Ensure personalized support to meet client expectations.
Monitor client satisfaction and leverage feedback to continuously improve processes.
4️⃣ Internal Coordination:
Work closely with the Product and Technical teams to ensure smooth project delivery.
Contribute to the continuous improvement of onboarding tools and processes.
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