Quality Manager Turkey (VIP Department)

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.

The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations.

In connection with the expansion of the department, we are looking for a Sales Manager with knowledge of the Turkish language to join the team, who will be responsible for communicating with customers through phone calls.

Main Responsibilities:

• Evaluating the quality of chats and calls.

• Analyzing data and providing analytical reports.

• Working with ticket systems and customer communication tools such as chat, email, and phone (Turkish language).

• Providing recommendations for improving customer service quality and implementing these recommendations.

• Interacting with senior operators and the team lead to enhance customer service quality.

• Developing a KPI evaluation system for operators.

Candidate Requirements:

• At least 1 year of experience as a Quality Manager.

• Deep understanding of processes and quality standards.

• Data processing and analysis skills.

• Strong written and verbal communication and persuasion skills.

• Ability to conduct audits of customer service quality and provide recommendations for improvement.

• Experience in developing, implementing, and supporting training and development programs for managers.

• Experience with ticket systems and customer communication tools such as chat, email, and phone.

 We Offer:

• Stable competitive salary.

• Paid training and development.

• Fixed work schedule (Monday to Friday, 10:00 - 19:00).

• Paid vacation and sick leave.