About Penbrothers
Penbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.
About the Client
Our client is a gaming chair company and current market leader in Malaysia with annual revenue of RM50m. They are present in 5 markets including Malaysia and the Philippines, with fast expansion plans to become a global brand. The company serves comfort to those long hours in helping their users achieve greater productivity and performance. They dedicate themselves to creating gaming chairs of unmatched comfort. Our client believes their users are the ones who ultimately shape the future of the world and want to be the one to seat them through this incredible journey.
About the Role
We are seeking a dynamic and empathetic Customer Service Specialist to join our team. This role is crucial in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing support through various channels, including WhatsApp, email, and social media. Serving customers in Singapore and Australia, you will play a pivotal role in fostering brand loyalty and maintaining our high customer service standards.
What you’ll do
Professionally handle and promptly respond to 80-150 daily customer inquiries across multiple platforms, including Amazon chat, WhatsApp, email, and social media.
Resolve customer complaints and issues related to product inquiries, order statuses, delivery concerns, and troubleshooting by providing appropriate solutions within specified timeframes.
Maintain and update accurate customer records, ensuring all interactions are documented in the system.
Assist with basic order processing and account management tasks.
Provide suggestions to enhance customer service scripts, FAQs, and processes based on recurring customer feedback.
Escalate complex cases to the relevant departments and ensure follow-through for resolution.
Collaborate with team members to enhance customer satisfaction and streamline service processes.
Gather and report customer feedback to identify opportunities for process improvement.
Stay up-to-date on products, policies, and best practices by actively participating in team meetings and training sessions.
Creditas
Matrix Recruitments, Pune
MyCareer+
Propel Personnel
Patrique Mercier Recruitment
