Deployment Engineer (SaaS)

Description

• Performs remote installation services for new and existing clients in accordance with the service work order.   
• Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux
• Installs and configures databases which include Microsoft SQL Server
• Installs and configures web servers and deploy web products to clients.
• Installs, configures, and tests all components to the expected revisions and performance standards
• Provides technical training to clients regarding software installation procedures as needed
• Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase.
• Documents results of service work performed for use by internal staff.
• Position may require off-hours coverage based on customer demand.
• Troubleshoot and ensure the validity of the architectural solutions.
•  Contributes to company knowledge library.
• Follows documented Tyler Technologies policies and procedures.
•  Escalates to senior team members and department members if situation is beyond ability and additional assistance is needed
• Write and maintain documentation in standard repositories.
• Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
• Be involved in the maintaining, implementation, and growth of the cloud infrastructure.
• Partners with product dev teams to troubleshoot and maintain scalable services.
• Stay current with new technology options and vendor products.
• Proactively using monitoring tools and insights within our SaaS environment.
• Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client.
• Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks while working independently.
• Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical.  Focus on providing accurate answers in a pleasant manner.    

• Bachelor’s degree in computer science, MIS, or comparable work experience.
• Experience administering and installing applications on Windows or Linux servers.
• Experience installing or configuring the Microsoft SQL Server database engine.
• Proficiency with PowerShell or other scripting languages.
• Working knowledge of server hardware and network configurations.
• Basic knowledge of web server technology, .NET framework, and SSL security.  
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Work through technical issues with customers.
• Present to the client a courteous, highly professional attitude.
• Occasional travel may be required.
• Weekend work may be required.