KYC Senior Manager

ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

OVERVIEW

The KYC Senior Manager will oversee the quality of the KYC and client onboarding process for the Community Bank and CCBX, ensuring compliance with regulatory requirements and CCB’s KYC standards while maintaining the integrity of client relationships. This role involves managing a team of analysts who perform quality reviews of client onboarding for CIP/CDD purposes overseeing the activities and performance of the KYC/EDD manager and analysts; planning, executing, and evaluating the operations of the KYC/EDD team; and training, directing, and delegating tasks to team members. The Senior Manager will support the Head of KYC in coordinating internal and external reporting and communications related to the KYC function. Additionally, the Senior Manager will monitor emerging BSA/AML compliance issues, guide the bank in establishing controls to mitigate customer risks, and ensure cross-coordination with teams across FCC and the front line. Key responsibilities also include identifying problem areas and risks in KYC processes and recommending improvements to ensure compliance with the Bank’s KYC standards.

RESPONSIBILITIES TO INCLUDE

• Lead the KYC team to ensure the timely completion of KYC and EDD Reviews in accordance with Bank Secrecy Act and USA PATRIOT Act, regulatory guidance issued by FinCEN, and bank Policies and Procedures.
• Oversee KYC Onboarding Oversight Analysts to ensure compliance with regulatory requirements and the bank’s KYC standards.
• Serve as subject matter expert for KYC onboarding for the community bank and CCBX.
• Manage quality oversight of KYC onboarding processes in order to mitigate client risk.
• Oversee the KYC/EDD team’s adherence to established SLA timelines. 
• Support Head of KYC with executing short and long-term initiatives to enhance operational efficiency, improve workflows, and optimize SLAs.
• Ensure the bank’s practices adhere to current standards, align with the latest industry and regulatory developments, and address any new or changing regulations by communicating their impacts to the affected business units.
• Provide appropriate feedback to the community bank and FCC stakeholders while maintaining positive relationships in accordance with Coastal Core Values.
• Work to ensure high quality standards are maintained within the Bank for KYC.
• Monitor workload for staffing, including Peak Volume Management (PVM) and work with management and outside vendors for PVM needs.
• Act as a liaison to the operational manager(s) of outside vendors supporting the KYC/EDD team. This may include general oversight, and if necessary, providing direct management to external resources (consultants, temps, etc.) augmenting the internal KYC/EDD team.  
• Preforming timely reviews of front-line AML/KYC policies, procedures, risk assessments and other required documentation.
• Conduct Initial KYC and Onboarding Testing of Community Bank customers.
• Conduct ongoing monitoring to include:
• CIP/CDD Exception Identification;
• Review of updates to existing policies and procedures;
• Maintain inventory of all community bank onboarding processes and vendors, thresholds, and workflows.
• Work with management across the bank and with Fintech partner management to provide recommendations for account opening and closure requests.
• Work with the BSA Analytic and Fintech Implementation team to assist with tuning of customer risk scoring methodologies, which may include conducting Below-The-Line (BTL) testing.
• Research, resolve and communicate operational issues and potential problems to the Head of AML Operations, the BSA Officer, and/or other business units.
• Maintain and enhance written procedures and develop processes under the guidance of the Head of AML Operations to ensure completion of required tasks. May assist in the development of enterprise-wide policies, procedures and required risk assessments.
• Develop reports identifying issues, determine the potentially impacted regulatory concern, and provide recommendations to resolve.
• Assist in monitoring of onboarding trends across front-line and proactively gather information to support this process.
• Identification of Financial Crimes or bank related risk, escalating as needed to the appropriate parties to resolve.
• Support coworkers and Head of KYC as needed in development of program, suggesting improvements when necessary, and following outlined procedures.  
• Assist Financial Crimes team with cross training/knowledge share with all AML teammates.
• Assist with special projects within the department as the need arises.
• Perform assigned duties within the expected delivery dates.
• Follow and comply with all regulatory and compliance regulations.

QUALIFICATIONS 

• Ability to explain BSA and sanctions concepts with confidence, including AML, CIP, KYC, CDD, EDD, SAR, OFAC, and list screening.
• Ability to organize, analyze, and interpret data to explain complex irregularities or trends.
• Ability to develop, create, and improve systems, structures, and processes.
• Ability to observe strict confidentiality requirements.
• Strong analytical skills and the ability to resolve complex problems with minimal guidance.
• Strong attention to detail and accuracy.
• Effective time management, planning, and organizational skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Self-starter who requires little to no prompting from supervisors.
• Strong verbal and written communication skills.
• Strong research skills using all available sources. 

EDUCATION/EXPERIENCE

• Bachelor's degree preferred and/or relevant experience. 
• 8-10 years of previous banking experience with a significant emphasis in the area of anti-money laundering compliance, consumer compliance, audit or bank operations. 
• 5-8 years of experience managing others, with strong experience in managing AML investigations, KYC/EDD Operations, or BSA/AML program management. 
• CAMS, CFE, or equivalent or willingness to obtain certification. 
• Advanced knowledge of the Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Assets Control requirements and related regulations. 
• Deep knowledge of KYC best practices and regulations, with a proven ability to design and implement successful KYC programs.
• Ability to develop and/or enhance AML operating processes to achieve high levels of effectiveness. 
• Proficiency with Microsoft Office suite of products to include Outlook, Excel, Word.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:

• Can sit for extended periods of time.
• Can stand for extended periods of time.
• Can perform repetitive finger, hand, and arm movement.
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• Able to view and read computer screens for extended periods.
• Can occasionally stoop, kneel, crouch, or crawl.
• Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.