The role holder will drive customer led value-based discussions and outcomes, by using their combined knowledge of disease areas and the NHS complexity. To drive change in patient journeys through engagement with a wide spectrum of NHS stakeholders to affect system level changes. e.g. diagnostic procedures, therapeutic decisions, speed to right treatment etc. The Key Account Manager role has responsibility for collaborating with their key stakeholders in a customer centric way, to optimise patient outcomes, coordinating all interactions in customer centric approach way. You will report to the Sales and Marketing Lead Gastroenterology and Partner Business. The role will cover the southern part of Sweden (ex-Stockholm). Your role and responsibilities will be the following:
Achieving patient-driven goals:
Act as an ambassador for CSL Vifor`s commitment to innovation,
Identifies pain points and barriers to and within, the Patient Journey and works with the customer to address and overcome them, ensuring best possible outcomes for patients and families
Identifies where the customer experience can be improved and makes the improvements
Assists appropriate stakeholders with identifying suitable patients, improving the lives of patient with severe, chronic and/or rare diseases, specifically within the Gastro domain
Build and maintain important relationships with key decision makers involved in care delivery and can educate and promote on CSL Vifor services (as relevant to the market).
Business planning:
Create well researched/reasoned plans to align with customer needs and create access to treatment in areas of unmet need, develop milestones and clear objectives for the plan.
Uses all data sources to fully understand the NHS networks and hierarchy and develops plan to lead systemic change to aid healthcare in that area.
Fully utilizes and co-ordinates all resources to help customers develop along customer journeys
Maps and builds relationships with HCP experts outside the hospital environment
Drive patient identification and market development, by building and executing against account specific plans. Continuously assess sales opportunities within accounts to maintain/grow the business.
Leveraging and coordinating resources:
Collaborates with 3M teams to gain expert support for projects
Optimizes strong customer relationships to influence and gain support from the wider customer group
Strategically network within the cross-functional team to segment and prioritize CoEs (e.g. developing work processes & communication streams) to ensure patients have product access
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.
Minimum Requirements
Minimum 5 years of experience in the pharmaceutical industry
Strong scientific/medical knowledge at Bachelor’s degree or equivalent
Has worked in a role with a substantial Medical and/or Market Access component
Ability to engage, connect and build partnerships with customer remotely.
Business/Commercial orientation/acumen
Strong customer focus: demonstrated ability of creating win-win partnerships
Project Management where tangible success has been achieved
Enjoys the blend of homeworking & being in the heart of a Clinical setting
Mastery in influence mapping and using customer influence to gain credibility for projects
Proven competency in securing funding and healthcare process understanding locally for hospital and retail administered products
Strong analytical as well as organizational ability, professional presence, self-confidence, self-driven, and a positive attitude
Excellent communication skills in Swedish and English
Preferred Requirements
Worked in a role where they have assessed and made trade-offs between accounts
Experience with optimizing products and services preferably, but not necessarily, within the field of gastroenterology to benefit the appropriate patients
A role where solid understanding of local healthcare market has driven success
Demonstrated innovative service ideas to improve patient outcomes
CSL Vifor aims to become the global leader in iron deficiency and nephrology.
The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.
For more information, please visit viforpharma.com
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
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