Transportation Import Specialist

This a remote role supporting Eastern Standard Time 

This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders.

Job Responsibilities:

• Coordinates aspects of the routing and rating of air/ocean freight to include providing quotes to customers, working with international and/or domestic agents, approving carrier invoices for payment, handling pick-ups and deliveries.

• Determines best methods for shipping to ensure customer satisfaction; thereby retaining existing business and attracting new business.

• Prepares documents required for import of clients’ shipments.

• Traces shipments and re-routing freight accordingly.

• Prepares important documents for customs (i.e. bonds, arrival notices, and reports).

• Produces relative documentation to secure the release of import consolidations from carriers; handles all turnover documents to other brokers, as well as internal transfer and in-bond movements.

• Completes import arrangements for customers, including bookings, container arrangements, insurance, banking and transportation companies (ocean and trucking).

• Cross-trains in additional responsibilities.

• Builds effective vendor relationships utilizing negotiation and accountability skills.

• Resolves problems (i.e. billing, tracing shipments) and handles customer concerns. Builds relationships with customers.

• Performs calculations, reconciliations, analyzes reports, researches, and tracks and troubleshoots.

• Interacts with Accounting Department to complete pertinent accounting functions; provides documentation; and resolves any discrepancies.

• Pursues new sales’ leads; discusses and sells the Company’s services to current clients and promptly forwards potential leads to designated person.

• Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.

• Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or Company.

Required Qualifications:

• High School Diploma/GED

• Experience with Excel  

Preferred Qualifications: 

• HAZMAT Certified 

Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

Ready to join our team?

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life.

Disclaimer:

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.