Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading U.S. ophthalmic-focused pharmaceutical company. The Company was founded and continues operating based on the highest corporate values. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to and affordability of our medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.
At Harrow, we foster our individual and collective entrepreneurial and creative spirits. We focus on pursuing opportunities for drug candidates in underserved markets. We are data-driven and use our access to real-world clinical experience to lower the investment risks of our work. We concentrate on the commercial appeal of high-value assets, and our objective is to seek to make paradigm-shifting medicines available to patients as soon as possible. Our approach to finding high-value opportunities and balancing risk with real-world experience can deliver exceptional value for all our stakeholders.
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- IHEEZO:
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and TOBRADEX® ST;
- TRIESENCE®:
- A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO®, NEVANAC®, and VERKAZIA®;
- ImprimisRx is the nation’s leading ophthalmology-focused compound pharmacy, including an FDA-registered and FDA-inspected 503B outsourcing facility and a 50-state mail-order pharmacy. The division of Harrow serves as an innovation hub and plays a vital role in Harrow’s mission to help patients maintain their gift of sight.
Job Summary
Reporting to the Vice President of Commercial Operations, and part of the commercial team, the Marketing Events Operations Manager is responsible for providing the strategic as well as operational ownership of the planning and execution of national, regional and local level meetings, i.e. congresses, conventions, exhibits, commercial meetings (including internal meetings), and other key company-sponsored events across all brands. This role will ensure all activities associated with congresses and key meetings, such as driving and gaining internal alignment and approval, ensuring approval of all materials via PRC as required, scheduling, contracting, pre- con meetings, ordering and shipping of materials, etc. are completed in an organized, timely and efficient manner.
Core Responsibilities
The core responsibilities describe the key functions of the Events Operations Manager:
Event Leadership & Coordination:
- Lead the planning and execution of remote and regional events and exhibits, working cross-functionally with sales, legal, compliance, marketing, and field operations teams.
- Oversee all aspects of event planning, from sourcing vendors to final execution, ensuring alignment with business and brand goals.
Vendor & Stakeholder Management:
- Leverage knowledge of meeting sourcing and contracting to enhance company positioning and relationships with vendors.
- Act as the point of contact for agencies and vendors involved in booth design, logistics, and execution.
Cross-functional Collaboration & Strategy Development:
- Chair cross-functional teams and provide strategic guidance to ensure alignment between congress/event objectives, brand messaging, and corporate goals.
- Develop, monitor, and communicate timelines, and ensure consensus on content and strategy across teams.
Exhibit and On-site Operations:
- Manage exhibit design and staff, ensuring compliance and smooth operation during the event.
- Oversee on-site logistics such as registration, housing, travel, financial reconciliation, and event coordination.
Congress & Event Evaluations:
- Review, select, and evaluate congresses and meetings to attend, in partnership with brand leaders.
- Conduct post-event evaluations to measure success, ensuring return on investment (ROI) and alignment with business objectives.
Venue Selection & Site Inspections:
- Conduct site inspections and select optimal venues for meetings and congresses, aligning them with business and event objectives.
Communication & Transparency:
- Ensure transparent communication regarding event objectives and outcomes to stakeholders, maintaining clarity on roles, responsibilities, and goals.
Compliance & Legal Oversight:
- Oversee the review process for content and materials, ensuring compliance with legal, regulatory, and medical guidelines.
Budget Management & Financial Oversight:
- Ensure that events are delivered within the allocated budget, managing costs effectively while achieving the desired outcomes.
Relationship Building & Industry Engagement:
- Build and maintain relationships with healthcare professionals and congress associations, participating in industry events and contributing to the company's strategic positioning.
Standard Operating Procedures (SOPs) & Process Improvement:
- Design, develop, and maintain SOPs for meetings and congresses, continually assessing and improving processes to align with company growth and industry standards.
Quality Assurance & Continuous Improvement:
- Maintain a focus on quality, consistency, and flawless execution while ensuring financial competitiveness in all event planning and execution.
This role requires a combination of strong project management, strategic thinking, financial management, and cross-functional collaboration. The ability to maintain a clear focus on business objectives while managing a range of logistics, relationships, and compliance requirements is essential.
Qualifications & Requirements
- Bachelor's degree preferred
- Experience in marketing to the ophthalmic audience preferred
- Experience with ophthalmic pharmaceuticals preferred
- Experience in conference or meetings management
- Understanding of the FDA PRC Review process for promotional activities
- Demonstrated experience working cross functionally
- Attention to detail and well organized
- Ability to think creatively in confronting new issues and provide novel solutions
- Work under pressure, meet deadlines and exercise sound business judgment with critical thinking skills and high ethical standards while being a team player.
- Excellent written and verbal communication skills; ability to write effective customer and field sales communications
- Ability to multitask, adjusting priorities as needed
- Proficiency in standard MS Office software products, including Outlook, PowerPoint, and Excel
- Proficient with Salesforce, Pardot, Air table, and Tableau, a plus
- Experience with Adobe Suite, including Photoshop, InDesign, and Illustrator, a plus
Position Type
Travel
