HIU Metering and Servicing Engineer

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

Specific responsibilities include:

• Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).

• Mechanical Ventilation Heat Recovery (MVHR) maintenance and servicing.

• Fan Coil Unit (FCU) and cooling meter replacement, maintenance, and servicing.

• In property Heat and Cooling Meter servicing and Verifications.

• Problem solving and fault- finding issues on site and liaising with other trades and the main contractor.

• Liaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub- contractors)

• Installation and maintenance of in property heating and cooling controls.

Support on-going Customer Services:

• Carry out post-installation upgrade / maintenance programmes on Insite equipment installed in residential properties, plant rooms and communal areas.

• Interaction with clients & customers on site at developments, representing Insite Energy in sometimes difficult situations where clients & residents may be unhappy to be without utilities due to faults.

• Maintaining personal equipment & stock of spares/consumables to a level ensuring continuity of service.

Location and working hours:

Primarily field based across London, with occasional UK wide travel requiring overnight stays.

Working hours: Monday to Friday 09:00 to 17:30 with a 30 minute lunch break and two 15 minute breaks during the day

Required skills and attributes:

• Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating
• HIU maintenance and servicing
• Certified in 18^th edition domestic wiring (not essential, training can be provided)
• CSCS card
• SMSTS or H&S qualification - desirable
• First aid trained – desirable
• Full driving licence essential
• Positive attitude towards providing customer service excellence in all aspects of work
• Happy to work as an individual but contribute to the team goals, ethos and share best practice

Benefits:

• Salary: £32,000 base salary, up to £37,425 per annum inclusive of travel time and depending on knowledge and experience. 
• Overtime: Overtime available, paid at 1.5 of base salary
  
• Uniform: Full uniform provided
  
• Training: Development and training which includes progression towards Field Technical Engineer and commercial gas qualifications. 
  
• Company van: Company van included (personal usage permitted subject to tax and fuel charges)
  
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values: WOW ME! | OWNERSHIP | ONE TEAM | DEDICATION | RESPECT